The Group owns approximately 13.1 million square feet of retail space across Hong Kong, comprising a diverse portfolio of shopping malls strategically located along major railway lines. With unique market positioning, continuous facility upgrades and service enhancements, SHKP malls cater to all types of customer needs. This includes the addition of pet parks and related amenities to create a pet-inclusive environment, as well as children’s play zones in most SHKP malls, fostering a cross-generational leisure and shopping experience.

The Group was among the first in the industry to establish Customer Care Ambassador teams. These professionally trained ambassadors provide customers with high-quality and attentive service for a welcoming shopping and leisure experience. Their outstanding performance has been recognised by the industry and market over the years.

The Group’s malls offer a variety of services and customer engagement initiatives, including The Point, Hong Kong’s largest integrated mall loyalty programme, which covers nearly 3,000 merchants across 28 major SHKP malls throughout the city, offering a wide range of shopping, leisure, dining, and parking benefits.