The Group's property-management subsidiaries Hong Yip Service Company Limited and Kai Shing Management Services Limited believe in putting the customer first and strive to build a strong and lasting relationship with their customers. As leaders in Hong Kong's property management, both companies have won numerous awards from industry organizations and the media. For example, Hong Yip won the Grand Award of the Hong Kong Management Association Quality Award, and Kai Shing's managed properties received various awards at the Excellence in Facility Management Award 2018, which is a testament to their ongoing dedication and continuous drive to notch up efficiency and quality customer service.
Hong Yip and Kai Shing endeavour to maximize customer satisfaction through next-generation technologies. For instance, tailor-made mobile apps offer a comprehensive range of functions and services at residents' fingertips, including clubhouse service booking, management fee payment as well as access to buildings and lifts. Residents can also seek help or enquire about estate information from Chatbots powered by artificial intelligence. These innovations supplement the human touch that the Group has cultivated with its customers and shareholders.
Both companies place great emphasis on staff development in the provision of top-class property management services. Through different training courses, they equip their employees with essential skills and knowledge to meet rising expectations of residents and tenants as well as protect their health and safety. Comprehensive trainee programmes also help nurture young, high-calibre graduates for the companies' long-term development.
Hong Yip Service Company Limited
Kai Shing Management Services Limited