Sun Hung Kai Properties Limited (SHKP) today announced its 2020/21 interim results.
During the period under review, the COVID-19 pandemic continued erratically and the external environment remained uncertain. Despite this, SHKP managed to run its businesses smoothly and achieved steady performance. The hotel business, however, was seriously impacted by the pandemic.
In keeping with the Group’s core belief in ‘Building Homes with Heart’, SHKP staff showed great commitment to maintaining business operations throughout the pandemic. Frontline staff, in particular, have worked tirelessly to safeguard the health and safety of residents, tenants, customers and employees with comprehensive hygiene measures. SHKP has also provided appropriate and timely support for tenants to help facilitate their businesses. The pandemic has also driven the Group to adopt creative and innovative ideas. SHKP took proactive steps to better understand market trends and listen to customers’ views, especially their requirements for environmental conservation, community integration and innovative technology. These steps have helped the Group maintain its market leadership by continuously improving building quality and services.
Given the pandemic’s negative impact on Hong Kong’s shopping mall business, the Group leveraged The Point by SHKP — a loyalty programme with over one million members — as well as a variety of online and offline promotions, to drive footfall and boost sales. These initiatives helped mitigate the pandemic’s impact on the mall tenants. On the mainland, however, SHKP’s shopping malls performed well, thanks to the mainland’s effective pandemic containment and fast economic recovery. The results in recent months have surpassed the corresponding period last year.
The Group has been actively supporting the government’s anti-pandemic measures and is pleased to see the recent easing of dine-in service restrictions in restaurants amid reduced rates of infection. However, for the Group’s businesses and the overall economy to fully recover, the upcoming mass vaccination programme must be effectively carried out among the wider population to bring the pandemic under control, and ultimately allow resumption of cross-border travel between Hong Kong, the mainland and nearby regions.
The Group will continue to look for suitable land acquisition opportunities in Hong Kong and on the mainland, and focus on developing a number of large-scale integrated landmark projects, including the project atop the High Speed Rail West Kowloon Station in Hong Kong, ITC in Shanghai, Nanjing IFC and the Jianghehui project in Hangzhou. With new projects coming on stream in the next four years, the Group’s properties for rent and investment on the mainland will substantially increase from around 15 million square feet to over 25 million square feet.
The Group remains confident in the long-term prospects of Hong Kong and the mainland. Under ‘One Country, Two Systems’, Hong Kong is well positioned to benefit from the continuous growth of the Greater Bay Area and the anticipated recovery of the global economy. SHKP firmly believes that Hong Kong, with its time-tested economic resilience, solid work ethic, cultural diversity and world-standard business practices, will remain a premier financial, trade and business hub for both the mainland and the world.
Hong Kong has experienced a relatively long period of difficulties and challenges since the social incidents in mid-2019 followed by the COVID-19 outbreak that has lasted over a year. In the short term, the business environment is likely to remain challenging. Nevertheless, SHKP has been operating in the city for over half a century and has weathered many crises together with the people of Hong Kong. The Group is confident that Hong Kong will eventually overcome the pandemic. The Group is fully prepared to capture the development opportunities as soon as the economy is back on track.
Please click here for details of the SHKP’s 2020/21 Interim Results.
SHKP malls clinch multiple awards at the Oscars of the retail trade for excellent customer service and anti-pandemic measures
Every year, Sun Hung Kai Properties Limited (SHKP) nominates its frontline mall staff to participate in the Service Talent Award, organized by the Hong Kong Retail Management Association (HKRMA), to compete with and learn from other industry elites. This year, staff from 21 SHKP major malls joined the competition and went through various rounds of mystery shopper assessments and group interviews. SHKP customer care ambassadors won applause from the judges for their excellent service quality and impressive adaptability, and scooped over 15 awards.
Despite keen competition this year, three SHKP customer care ambassadors won the gold award in the Staff Award categories: MOKO’s Crystal Leung (Junior Frontline Level – Property Management), V Walk’s Jerald Cheung (Junior Frontline Level – New Participating Brands), and New Town Plaza I’s Rosanne Yung (Supervisory Level – Retail Services). Two other ambassadors won the silver award and three won the bronze award. In addition, 25 customer care ambassadors got full marks in the mystery shopper assessments, and were named as Excellent Service Stars.
SHKP malls also clinched a number of team awards, including “Best Team Award – Silver” for New Town Plaza I and “Potential Brand Award – Bronze” for Harbour North. With votes from judges and the public, YOHO MALL was awarded “Top 10 Outstanding Service Flagship Store” and APM was awarded “Top 10 Outstanding Retail Brand”. Landmark North and Metropolis Plaza won “Retail Anti-Pandemic Award – Merit”, a debut award, exemplifying the team spirit of SHKP malls, especially during the pandemic. SHKP malls are committed to providing customers with a safe shopping environment and premium service, and have received wide recognition from the retail industry.
Cris Fung, Retail Marketing and Customer Relations General Manager, Sun Hung Kai Real Estate Agency, said, “Amid the pandemic, SHKP malls have stepped up cleaning efforts and implemented an array of smart, innovative anti-pandemic measures to relentlessly prevent the spread of the virus. The frontline customer care ambassadors in our malls are devoted to customer needs and always put customers first with sincerity.”
The Service Talent Award (previously known as Service & Courtesy Award), established by the HKRMA in 1986, is hailed as the Oscars of the retail trade and recognizes outstanding frontline personnel. The competition aims to elevate Hong Kong’s overall retail service standard and competitiveness in the world.
ICC is the first building in Hong Kong to receive the WELL Health-Safety Rating for Facility Operations
The International Commerce Centre (ICC), under Sun Hung Kai Properties (SHKP), was awarded the WELL Health-Safety Rating for Facility Operations (WELL HSR) certificate by the International WELL Building Institute (IWBI). ICC is the first building in Hong Kong to earn the certificate, which shows that its health and safety measures have reached high international standards.
According to Mr Lo King-wai, General Manager (Office Leasing) of Sun Hung Kai Real Estate Agency, ICC, a landmark building of the SHKP Group, houses renowned multinational corporations and key financial institutes. "The pandemic has changed the way that people work, but face-to-face human interaction is irreplaceable. Therefore, at ICC, we aim to provide a safe and hygienic workplace for tenants to work and interact without concern. Receiving the WELL HSR certificate proves the Group’s commitment and dedication to the pursuit of wellness." Mr Lo added that the Group would continue to maintain and enhance the environmental hygiene of its properties to safeguard the health and well-being of its tenants and customers.
Managed by Kai Shing Management Services Limited, ICC has long maintained an international level of facility management. Since the beginning of the pandemic, ICC has taken prudent and all-round disease prevention and control measures, including introducing a high-tech smart anti-pandemic robot and touchless facilities. ICC has also continued to improve its operations, maintenance, and emergency response plans to combat the virus. To further strengthen the confidence of customers and the public in general, ICC proactively participated in the independent assessment of the WELL Health-Safety Rating. The efforts of the management team have helped ICC reach global standards in terms of Cleaning and Sanitization Procedures, Emergency Preparedness Programs, Health Service Resources, Air and Water Quality Management, Stakeholder Engagement and Communication, and Innovation. ICC is the first-ever building in Hong Kong to be awarded such a certificate.
The WELL Health-Safety Rating for Facility Operations was launched by The International WELL Building Institute to verify the health and safety policies and measures of facility operations and management since the outbreak of COVID-19. More than 20 features are covered by the rating, at least 15 of which need to be met through sample verification. The main standards of the guidelines are derived from the WELL Building Standard and refer to the prevention guidelines for COVID-19 and respiratory diseases set by authoritative international organizations, including the World Health Organization (WHO), the U.S. Centers for Disease Control and Prevention (CDC), other global disease control and prevention centres, and leading academic and research institutions.