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SHKP malls receive over 80 awards and recognition from the Hong Kong Retail Management Association for excellent customer service quality


Every year, SHKP nominates its frontline mall staff to take part in the Service Talent Award, organized by the HKRMA, to learn from and compete with other industry elites. This year, staff from 21 SHKP major malls joined the competition and sailed through various rounds of mystery shopper assessments and group interviews. SHKP malls’ customer care ambassadors won applause from the judges for their excellent service quality and impressive adaptability, and clinched multiple honours.

In the Staff Award, Cheng Pui-ki from Tai Po Mega Mall, and Chow Wai-yu from K-Point, won the gold award in the Junior Frontline Level – Property Management and Junior Frontline Level – New Participating Brands respectively; and six SHKP malls’ customer care ambassadors won the silver, bronze and outstanding performance awards. 14 customer care ambassadors got full marks in the mystery shopper assessments and were named Excellent Service Stars.

APM, Metroplaza and YOHO MALL clinched multiple company awards, including the gold and bronze awards, and certificates of merit in the Retail Excellence Award. In public voting, APM, New Town Plaza and YOHO MALL were awarded in the “Top 10 My Favourite Outstanding Service Retail Brands” category. In addition, APM, New Town Plaza I, Tai Po Mega Mall, Uptown Plaza and YOHO MALL won five honours in the newly launched “Top 10 Outstanding Flagship Service Stores”. SHKP’s mall teams demonstrate premium service, recognized by their industry peers. 

Cris Fung, Leasing – Retail Marketing and Customer Relations General Manager, Sun Hung Kai Real Estate Agency, said, “In the face of the pandemic challenges, in addition to ensuring that SHKP malls implement comprehensive anti-pandemic measures, our customer service teams provide professional and attentive services in the new normal. SHKP also strategically drives facility intelligence and automation in its malls, including the use of various cutting-edge intelligent robots, touch-free installations, a 5G Smart Restroom system, and multiple intelligent property and facility management systems. Integrating the new technology with attentive services further enhances the new standard of service, thus increasing the malls’ competitiveness.”

The Service Talent Award (previously known as the Service & Courtesy Award), established by the HKRMA in 1986, is hailed as the Oscars of the retail trade and recognizes outstanding frontline personnel. The competition aims to elevate Hong Kong’s overall retail service standard and competitiveness in the world.

Awards won by SHKP malls:

Company Award^
Retail Excellence Award Gold apm
Bronze Metroplaza
Certificates of Merit YOHO MALL
Top 10 My Favourite Outstanding Service Retail Brands APM, New Town Plaza and YOHO MALL
Top 10 Outstanding Flagship Service Stores APM, New Town Plaza I, Tai Po Mega Mall, Uptown Plaza and YOHO MALL
Staff Award *
Property Management
(Junior Frontline Level)
Gold Tai Po Mega Mall Cheng Pui-ki
Silver New Town Plaza I Cheung Sze-yiu
Bronze Metropolis Plaza Chan Yuk-mei
Outstanding Performance New Town Plaza I
Tsuen Wan Plaza
Mo Yee-hung
Koon Ching-man
New Participating Brands
(Junior Frontline Level)
Gold K-Point Chow Wai-yu
Retail Services
(Supervisory Level)
Silver Tsuen Wan Plaza Leung Nga-wing
Bronze New Town Plaza I Chan Hoi-ting

^ Another 16 malls received the “Outstanding Flagship Service Brands” award
* Another 34 customer care ambassadors were recognized as “Retail Ambassadors”; 14 customer care ambassadors got full marks in the mystery shopper assessments, and were named Excellent Service Stars

ICC awarded the 10-Year Award of Excellence by the Council on Tall Buildings and Urban Habitat (CTBUH)

ICC was awarded the 10-year Award of Excellence, presented by the CTBUH Hong Kong Chapter at the CTBUH annual conference on 9 November 2021. The CTBUH 10-year Award of Excellence recognizes buildings that demonstrate outstanding value and performance during the 10-year period of completion and operation, and provides an opportunity for the industry and society to review these high-rise buildings. 

Developed by Sun Hung Kai Properties (SHKP) and completed in 2010, ICC is the tallest green building in Hong Kong.  It is a project integrating office, commercial, hotel, entertainment and leisure facilities, with the highest hotel in the city and an impressive 360-degree observation deck. ICC forms a new transportation system and presents the best quality and sustainable value in terms of social and economic benefits, environmental and engineering performance, and public safety. Its significant contribution to the urban environment is well recognized. 

ICC houses the Asia Pacific headquarters of major financial institutions. It is one of the largest transit-oriented integrated developments in Hong Kong, forming a new transportation junction connecting the mainland and the rest of the world. ICC also stages the finale race for the annual world vertical run circuit and SHKP Vertical Run for Charity, charitable events that have generated considerable resources for the needy in the community. In addition, ICC has been a pioneer in energy-saving measures for high-rise buildings, and is recognized as a large-scale, low-carbon building with significant savings in energy consumption. 

The CTBUH is the world’s leading non-profit organization in the research and promotion of urban development. Established in 1969 and based in Chicago, United States, CTBUH is an authoritative organization for categorizing and ranking tall buildings around the world. It has also made a significant contribution to the research and development of sustainable future cities. 

ICC has a combined total gross floor area of three million square feet, including premium office space, the Ritz-Carlton Hong Kong, and the 360-degree Observation Deck sky100 which overlooks the panoramic views of Hong Kong. In the past decade, ICC has received many accolades for its excellent management and outstanding energy saving achievements. This landmark is a proud symbol of the Hong Kong urban landscape, propelling the future growth of the city. 

SHKP earns triple honours at the ESG Leading Enterprise Awards


Sun Hung Kai Properties Limited (SHKP) is pleased to announce that it received three honours at the ESG Leading Enterprise Awards 2021, co-organized by the Chinese Edition of Bloomberg Businessweek and Deloitte. 

The awards recognize the Group’s dedicated work and outstanding performance in Environmental, Social and Governance (ESG) initiatives, which are part of its core values for long-term development. The aim of the ESG Leading Enterprise Awards is to encourage enterprises to strategically implement ESG practices to cope with the ‘new normal’ business environment and foster a sustainable business culture with positive impact on the environment and society. 

SHKP won an ESG Leading Enterprise Award for the best overall ESG performance and received a Leading Environmental Initiative Award in recognition of its success in striking a balance between property development and environmental conservation in the development of its residential project Wetland Seasons Park. The organizers also presented SHKP with a Leading Social Initiative Award to commend its SmartWorks system, a 5G-enabled integrated construction site management system that enhances occupational safety and operational efficiency.

As a caring, socially responsible company, SHKP has made considerable efforts to achieve progress on all ESG fronts. The Group has leveraged innovative solutions to optimize resource efficiency and drive the transition to a low-carbon economy. It is also committed to developing its projects into comfortable, green and sustainable communities for cross-generational living. In keeping with its belief in Building Homes with Heart, SHKP will continue to enhance its sustainability strategies and practices to create long-term value for its stakeholders and the community as a whole.

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