High-speed internet access is now considered an essential service in the hospitality industry for guests to stay connected anytime, anywhere in the hotel. To address this rising need, Sun Hung Kai Properties Limited (SHKP) has joined hands with SmarTone to bring the ultra high-speed 5G network experience to its 11 hotels in Hong Kong, including its prestigious international brands – Four Seasons Hotel Hong Kong, W Hong Kong, The Ritz-Carlton, Hong Kong, and the Royal brand hotels. 
 
In collaboration with SHKP, SmarTone has also introduced a special “Extravagant Hotel Staycation” offer for its new 5G customers. Eligible customers can choose from a selection of SHKP hotels and enjoy a luxurious staycation experience for up to two nights with room upgrade, complimentary breakfast, and other bonus privileges, such as a spa voucher and a birthday cake.  

For greater enjoyment and engagement with hotel guests, the first 5G robot for SHKP hotels, “WW”, will appear at W Hong Kong during designated period. Robot “WW” has an endearing appearance, with a white body and lively eyes that capture attention. With 5G’s ultra-low latency, coupled with AI and Chatbot technology, Robot “WW” serves as a digital concierge, responding quickly to hotel guests’ enquiries by connecting to the Cloud. It can also mark special occasions by singing Happy Birthday or a love song, for example, to create an unforgettable experience for guests during their stay. 

Ms Josephine Lam, Head of Sales and Marketing at SmarTone, said, “SmarTone is delighted to collaborate with SHKP hotels to provide a faster, stabler and smoother 5G network experience for hotel guests, as well as the exclusive staycation offer for our new customers. SmarTone offers full 5G coverage across Hong Kong, including in SHKP malls and hotels. According to a previous independent market survey, SmarTone 5G was selected as the No. 1 Consumers’ Best Preferred 5G Network, which is incredibly encouraging. We will continue to dedicate our efforts to innovations and delivering the highest-quality 5G network experience for our customers.”

Mr Tasos Kousloglou, CEO (Hotel Division) of SHKP, said, “We are very excited to launch the staycation offer at our hotels with SmarTone. In the past few months, many people have had to stay in Hong Kong because of the COVID-19 travel restrictions, so we are looking forward to offering an even better hospitality experience to local citizens. With the 5G robot and other innovative technology features, we are confident that our guests will enjoy a truly memorable stay in our hotels.” 

SHKP hotels are committed to using smart technology to elevate the hospitality experience. New features include smart self-check-in and check-out, and an advanced in-room control system, which allows guests to control the lighting and temperature with an iPad, offering an even more flexible and convenient hotel stay, while increasing the operational efficiency of the hotel. Its international hotels, such as Four Seasons Hotel Hong Kong, The Ritz-Carlton, Hong Kong, and W Hong Kong, offer the mobile key function, which allows access to guest rooms via guests’ mobile devices. All SHKP hotels will also be upgraded to the latest WIFI network for more stable connections when using multiple devices. 

SmarTone offers full 5G coverage in Hong Kong, providing the widest network coverage both indoors and outdoors. The network covers over 250 key indoor areas, including prime locations, commercial areas and major malls; it also extends to 10 major MTR lines and 65 rural areas, including outdoor cycling tracks, hiking trails and campsites. SmarTone 5G is also Hong Kong’s only mobile operator that provides 5G coverage in the Tai Lam Tunnel.

The SmarTone 5G network is now available in 11 SHKP hotels, including Four Seasons Hotel Hong Kong, The Ritz-Carlton, Hong Kong, W Hong Kong, Hyatt Centric Victoria Harbour Hong Kong, The Royal Garden, Royal Park Hotel, Royal Plaza Hotel, Royal View Hotel, ALVA Hotel By Royal, Crowne Plaza Hong Kong Kowloon East, and Holiday Inn Express Hong Kong Kowloon East. 

For more information about SmarTone’s Extravagant Hotel Staycation offer, please visit https://bit.ly/3sHeWoA.