Sun Hung Kai Properties Limited (SHKP) has introduced eight new measures, including deploying 300 caring ambassodors, at nearly 60 shopping malls and office buildings to further enhance protection against the novel coronavirus. The measures are aimed at providing customers, tenants as well as staff with a safe, clean and comfortable shopping and working environment. 

SHKP Executive Director Christopher Kwok said, “SHKP malls always maintain a very high standard of hygiene. Knowing that the public have concerns about going out shopping or even leaving their home during the COVID-19 outbreak, we have made extra efforts to strengthen sanitation and cleaning in our malls and office buildings, and taken a series of measures to prevent the spread of the virus to put shoppers and workers at ease.”

He added that SHKP has recruited 300 caring ambassadors to provide additional anti-epidemic services at its malls and offices to help fight the epidemic and to support employment.

Caring ambassadors raise public hygiene standards with attentive services

Eight enhanced measures to prevent the spread of the virus

1. Recruiting 300 caring ambassdors, who are in special green uniforms: Three hundred caring ambassadors have been deployed at 30 SHKP shopping malls and 27 office buildings. Wearing special green uniforms and equipped with hand sanitizers and thermometers, the ambassadors will help sanitize the hands or measure the body temperature of customers and other members of the public. They will also open doors or press lift buttons for them.
    
2. Increasing the cleaning frequency of frequently touched public facilities in malls and offices: Cleaning and disinfection of public facilities in SHKP malls and offices have been strengthened. Frequently touched facilities, such as escalator handrails, door handles of entrances and exits, and railings, are cleaned every 30 minutes with 1:99 bleach or equivalent disinfectant. The cleaning frequency of the main lift buttons has been increased to every 15 minutes.
    
3. Installing over 320 automatic hand sanitizer dispensers: More than 320 automatic hand sanitizer dispensers have been installed in SHKP malls. Sterilized carpets have also been placed at main entrances and exits to stop the spread of bacteria and viruses.
   
   
4. Installing automatic disinfection machines at public toilet compartments, entrances, exits, and corridors outside: Automatic disinfection machines have been installed at public toilet compartments, entrances, exits, and corridors in more than 20 major malls, with disinfectant being sprayed every 15 minutes for extensive sterilization. Toilet compartments are sanitized by staff using disinfectant sprays between each use, as far as practicable.
   
   
5. Enhancing ventilation systems in public spaces of malls: The cleaning, inspection and maintenance of ventilation systems in the public spaces of malls have been enhanced. Thorough cleaning and disinfection are conducted more frequently to improve the operating efficiency of the systems, and to ensure good air circulation and hygiene indoors.
   
   
6. Maintaining high hygiene standards in toilets and baby-care facilities: Thorough sanitization of toilets and baby-care facilities is conducted every night with a disinfectant spray to maintain good hygiene standards.
   
   
7. Requiring staff to submit health declaration forms and conduct temperature checks before work: Hygiene guidelines for shopping malls have been drawn up and strictly adhered to. They require mall staff, contractors and other workers to submit health declaration forms and conduct temperature checks before work, and to wear face masks at work.
   
   
8. Assisting tenants to strengthen in-store infection prevention measures: SHKP has been actively working with tenants to strengthen in-store infection prevention measures, including assisting tenants to clean and disinfect the air-conditioning outlets in their stores. Tenants are also encouraged to provide customers with hand sanitizers and temperature screening services.
   
   

SHKP will continue to closely monitor the latest developments of the coronavirus epidemic, and will regularly review and, if needed, further enhance sanitation and anti-epidemic measures.