By putting customers first, the Group is determined to deliver quality properties and attentive services that exceed expectations. We anticipate our customers’ needs, protect their rights, safeguard their health and safety, and we seek innovative technologies and ideas for continuous improvement.
Three-year warranty
for all buyers of new residential units since 2013
Our loyalty programme, the SHKP Club and The Point by SHKP, have surpassed
430,000 and 1.2 million members, respectively
Introduced smart living concepts
in our shopping malls and residential developments
Building Premium and Quality Homes
Our complete confidence in our product quality is reflected in the three-year warranty policy we offer for new residential developments since 2013, which is the longest warranty period offered among Hong Kong developers.
Maintaining Frequent Customer Engagement
The Group established the SHKP Club as a platform to encourage a long-term and effective two-way communication channel with customers. We were the first to establish a developer-loyalty club in Hong Kong, which remains the largest of its kind, comprising over 430,000 members. The Club provides property-related benefits, information and engagement activities to promote a ‘loving home’ among our potential and existing customers and collects customers’ feedback across multiple channels.
Excelling in Property Management
SHKP has also been actively exploring opportunities to introduce innovative digital solutions to property management. In addition to 5G technology and Internet of Things (IoT) application in both commercial and residential properties, SHKP has developed mobile applications for its residential development projects to offer residents a smart living experience.