Sustainability Report 2019/20

• The infrared temperature-scanning system in the lobby not only helps reducing manpower to conduct temperature checks for the building’s users, but also minimizes waiting times • Our frontline staff at the concierge service counter are protected by a transparent protective shield to prevent droplet transmission Case Study – Extending Our Care to Our People’s Well-being Amid the Coronavirus Outbreak Ensuring Safety and Well-being At SHKP, the safety and well-being of employees remain our utmost priority. To this end, we have comprehensive occupational health and safety systems and policies in place to manage relevant issues at all our subsidiaries and across all our operations. To ensure our existing system is up to standard, Hong Yip and Sanfield have migrated from the OHSAS 18001 Occupational Health and Safety Management Systems to the latest, more stringent ISO 45001 Occupational Safety and Health Management System during the reporting year. Our Occupational Health and Safety Committees oversee the Group’s health and safety performance and promote workers participation and consultation so as to reduce existing and potential risks in our operations. Health and safety audits and incident investigations are conducted for our managed properties to identify and eliminate existing and potential hazards. To improve employees’ awareness of the occupational health and safety, regular health and safety inspections and drills, alongside the training in emergency responses and procedures are arranged. We trust our employees in staying alert to health and safety risks potentially found in daily operations. Employees are encouraged to submit their ideas and innovative solutions via the Work Safety Suggestion Scheme to contribute to improving workplace safety. Stepping up our efforts to ensure health and safety in the workplace at all times, our construction team has maintained a low accident rate of 2.65 accidents per 1,000 workers 1 . No fatalities of the Group’s employees have been recorded in the last three reporting years. Healthy and active lifestyles contribute to overall wellness and productivity at work of our employees. As such, our Internal Affairs Department organizes a broad range of sport and health care activities. Echoing with our community investment approach of exercising for good, we sponsored our employees to participate in an array of charitable sporting events, including The Community Chest Corporate Challenge and the HKFYG Run for Wellness 2019. In addition, a series of health care programmes and seminars was organized during the reporting year, including the ‘Eating for Health’ seminar to maintain vitality of our staff and ‘Total Relaxation’ seminars to relieve stress and negative emotions. Extending our care to the mental wellness of our employees, a free Hearty Hotline with 24-hour counselling service from professional social workers, psychologists and counsellors is available to support our employees and their families in handling their personal and work difficulties. Our care for retired employees extends through the SHKP Evergreen Club, hosting feasts and gatherings all year round, including festive seasons, where they can enjoy quality time. 1 Calculation uses the methodology adopted by the Hong Kong Construction Association. Unprecedented times call for unprecedented solutions and measures of precaution and protection at work. Bearing in mind the importance of our employees’ health and safety in the midst of the pandemic, SHKP has taken appropriate and swift actions for our employees in all possible situations to provide them with a safe work environment. During the early outbreak of coronavirus when the demand for anti-epidemic items was high, we distributed face masks and sanitation gel at headquarters to ensure our staff had sufficient protection. Employees of our shopping malls were also required to submit health declaration forms and conduct temperature checks before work. In furtherance of managing the risk of coronavirus at the workplace, we have installed an infrared temperature scanning system and ultraviolet air purifiers in the lobby of our head office, Sun Hung Kai Centre. A transparent protective shield has been set up at the concierge service counter to protect our frontline staff. Extra caring ambassadors were deployed to help in supporting tenants, staff and visitors. Free coronavirus tests were provided to staff in the head office to give them sense of comfort. Ensuring our employees are in the best physical and mental health at this challenging time is paramount. To this end, we published an internal newsletter which shared information about the coronavirus and outlined tips for managing mental health and staying well. A health seminar relating to coronavirus and seasonal influenza was also held to highlight various preventive measures. The Group will continue to stay vigilant and introduce necessary and appropriate measures to support our employees during the challenging times going forward. Value Created for People Sun Hung Kai Properties Limited • Sustainability Report 2019/20 21