Sustainability Report 2019/20

• To keep abreast of the new digital era, Hong Yip incorporated VR learning into regular training programmes for their staff • Experiencing VR through learning-by-doing allowed staff to have immersive virtual reality, enabling them to interact in different virtual settings Capitalizing on Our People Talents We nurture our talent by providing diversified learning channels, ranging from structured training programmes, job rotations and secondment opportunities to self- learning channels. To maximize what they have learnt from these programmes, the Group’s Internal Affairs Department developed annual talent development plans for our employees that aim at fostering professional ethos, skills, experience and performance. The SHKP Quality Academy is the Group’s long-standing platform to deliver structured and systematic training programmes for all levels of staff, equipping them with the necessary skills and industry knowledge to advance their careers. Depending on individual needs and team specific goals, we earmark tailor-made resources for a variety of programmes focused on four major disciplines: business and people management, construction, property management and personal development. Over 2,200 classes, seminars, webinars and mentorship programmes were delivered during the reporting year, recording over 46,000 training hours. Staff are also sponsored to attend external job- related courses, ranging from short seminars to degree programmes up to Master’s level. In the midst of the pandemic, we sought to diversify our training channels by migrating from classroom training to a digital learning experience. We deliver the experience of digital and virtual learning through our e-training platform, allowing our employees to remotely join webcasts, seminars and video conferencing. The platform was upgraded with new functions to enhance our training capacities, such as the ‘Technology Upskilling Portal’ for more technology-related courses and the ‘Self-learning Platform’ for more resources relating to language, customer services and personal development. Online reading channels were made available to staff to enhance their personal effectiveness through access to abundant reading resources. To ensure that our staff are well equipped to deliver premium services, Hong Yip established the People Development Academy (the Academy) in 2007. The Academy, which has been accredited by the Hong Kong Council for Accreditation of Academic and Vocational Qualification, organizes training programmes that are equivalent to Level 1-3 under the Hong Kong Qualifications Framework. Since the launch of the Credit Accumulation and Transfer arrangement in 2014, Hong Yip has been the first company in the market to enter into an agreement with various tertiary institutions to facilitate seamless learning experiences and recognize credit transfers without the need to re- take any learning programmes. To implement our technology-driven business strategy, Hong Yip has organized various training programmes which focused on new technological development and applications. We are one of the first companies in the industry to utilize Virtual Reality (VR) and Augmented Reality (AR) in training. Hong Yip received the Excellence Award for Employers under the Employees Retraining Board (ERB) Manpower Development Scheme for the eleventh successive year. Aside from promoting the courses and services of ERB, Hong Yip is complimented for its efforts in providing employment opportunities for under-represented groups by hiring ERB’s graduate trainees. Value Created for People Sun Hung Kai Properties Limited • Sustainability Report 2019/20 20