Sustainability Report 2019/20

Va l ue Crea t ed f or Customers PAY ECOBOT Material topics addressed in this section : • Customer satisfaction and responsibility • Affordable housing in Hong Kong • Customer health and safety • Grievance mechanism • Customer privacy • Innovation • Compliance By putting customers first, the Group is determined to deliver prime properties and attentive services that exceed expectations. We anticipate our customers’ needs, protect their rights, safeguard their health and safety, and we seek innovative technologies and ideas for continuous improvement.