SHKP Sustainability Report 2024/25

54 Sun Hung Kai Properties Limited | Sustainability Report 2024/25 CASE STUDY Hong Yip’s MR smart training platform wins the Gold Award at the International Exhibition of Inventions Geneva Remote facility monitoring and operations via centralized XRFM platform at ICC Our property management subsidiaries continue to integrate digital transformation with sustainable technology through several innovations: Embrace Technology and Innovation for Intelligent Building Management to draw up route maps during patrols, enhancing the accuracy and safety of patrols and improving the quality of property management. The technology creates a safer and more comfortable environment for customers, earning Kai Shing recognition as Hong Kong’s first Technology Award recipient at the IWFM Impact Awards 2024 organized by the Institute of Workplace and Facilities Management (IWFM). to the system procedure, significantly enhancing the workflow efficiency. This smart training platform, along with the built-in interactive quiz function, allows employees to grasp the necessary knowledge and skills quickly, thereby improving our service quality as it reduces errors and enhances customer satisfaction. Extended Reality (XR) Integration Kai Shing is leading the industry in smart facility management with its Extended Reality Facility Management (XRFM) platform at ICC. This innovation accurately scans the internal and external structures of the entire ICC, enabling robust structural monitoring and centralized control through the XRFM system platform, which significantly enhances work efficiency and enables paperless management. In addition, the technology can be used for staff training and assisting security guards Mixed Reality (MR) Smart Training Platform This innovative platform utilizes digital twin technology to combine and compare the actual environment with unit layouts and wall structures, assisting property management teams in unit inspection work. Offering Outstanding Hotel Guest Experiences We elevate guest experiences through diverse staff training programmes that anticipate and respond to evolving market demands. Our extensive curriculum encompasses: Personalized meet-and-greet protocols Specialized event/party-roommanagement Telephone courtesy standards Regular guest rewards programme Digital platforms enable real-time satisfaction monitoring, complemented by regular refresher courses to ensure continuous service enhancement. Our commitment to service excellence is reinforced through staff recognition programmes: Guest Compliment Awards Honesty Awards and Employee of the Quarter Employee of the Year Excellent Service Awards Go Royal by SHKP leads Hong Kong’s mobile- based hotel loyalty landscape, seamlessly integrating hospitality with lifestyle rewards. The platform unifies hotel stays, dining, leisure activities and shopping benefits within a unified rewards system, enabling members to accumulate and redeem points across all services. Since 2024, members can convert bonus points into Point Dollars for immediate redemption at participating venues. Our dedication has earned us recognition from global travel authorities, including Agoda, TripAdvisor, Meituan and Forbes Travel Guide. Offering Flexible and Mixed-Use Properties in Our Portfolio Our portfolio of flexible, mixed-use properties responds dynamically to the evolving needs of customers and communities across Hong Kong and mainland China. Nanjing IFC Launched in 2024, Nanjing IFC stands as a landmark in the Yangtze River Delta region. This 3.4-million-square-foot mixed-use development integrates a premium shopping centre, dual first-class office towers and a boutique hotel Strategically positioned above a major metro interchange, the development offers seamless connectivity while its proximity to Hexi Central Park and the convention centre enriches its lifestyle destination appeal Nanjing IFC, locates above Nanjing Metro Yuantong Station, connects seamlessly to two existing metro lines Signature Homes Signature Homes revolutionizes urban living through versatile leasing solutions across luxury apartments, houses, penthouses and serviced suites. Our extensive offering combines flexible leasing options, modern furniture packages and personalized services, supported by dedicated tenant service teams ensuring swift response to residents’ needs The SHKP Lifestyle initiative, launched last year, actively supports Hong Kong’s talent acquisition programmes, including the Top Talent Pass Scheme and Quality Migrant Admission Scheme. This community platform has served more than 23,000 individuals in a year, providing relocation support and showcasing Signature Homes’ premium facilities, demonstrating our commitment to facilitating seamless transitions for international professionals Hong Yip’s team only needs to wear MR glasses to view the unit in real-time and completes the inspection process according Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the ENVIRONMENT Value Created for PEOPLE Value Created for CUSTOMERS Value Created for SUPPLY CHAIN Value Created for COMMUNITY Appendices