SHKP Sustainability Report 2024/25

53 Sun Hung Kai Properties Limited | Sustainability Report 2024/25 Smart robot service squad at NOVO LAND User-friendly smart personal QR code scanning Term extension of SHKP’s AFFC with the Airport Authority Hong Kong Smart Property Management Apps SoProp & SoPropBiz (Hong Yip) and Live e-asy, Mall e-asy andWork e-asy (Kai Shing) deliver advanced digital services: Virtual keys and smart-card secure access Streamlined visitor registration and facility booking Digital management fee payments Remote smart home and workplace control Integrated access to property notices, maintenance, air conditioning, indoor air quality, cargo lift booking, exclusive offers and restaurant reservations Smart Robot Team Our properties leverage multifunctional smart robots to enhance service quality and hygiene standards. Kai Shing introduced smart robots at the earliest stage and has the largest smart robot team in Hong Kong. The robot service scope includes cleaning, security patrol, parcel delivery, meal serving and concierge service, enhancing community efficiency. For instance, the robot service squad at NOVO LAND has seven members with different functions: Smile, a PR ambassador to interact with residents Handie, a delivery assistant to deliver small parcels for residents Heartie, an assistant to support different needs of residents Mightie, a mighty robot to deliver heavy parcels or luggage Guardie, an all-day security guard to protect residents’ lives and property Shinnie, a disinfection specialist to protect residents’ health AI-video Analysis System Hong Yip’s groundbreaking AI-video analysis system revolutionizes residential experience through AI-assisted wayfinding and smart amenity monitoring. Residents can locate and reach destinations efficiently with instant availability checks for clubhouse amenities. This system has now been successfully implemented in premier projects, such as Wetland Seasons Bay. Building Next-Generation Logistic Facilities Through Major Upgrade Following our agreement with Airport Authority Hong Kong, we have transformed AFFC into a leading-edge logistics hub, fostering a smarter and customer centric environment. Key enhancements include: Smart Digital Systems – Incorporation of a smart traffic management system to improve vehicle flow control, utilizing big data to enhance logistics efficiency. A smart building management system is introduced to increase energy efficiency Green Building Features – Extensive eco-upgrades incorporating LED lighting, solar panels and EV charging infrastructure. It earned Gold certification under LEED v4.1 Operations and Maintenance: Existing Buildings Recognizing Our Innovation The Group maintains its position at the forefront of Hong Kong’s real estate digital transformation through internationally recognized certifications. We are among the first developers locally to pursue both WiredScore and SmartScore certifications: The Millennity was our first project to earn WiredScore Platinum certification High-Speed Rail West Kowloon Terminus Development (XRL) obtained dual WiredScore and SmartScore certifications ICC became Asia’s tallest building with WiredScore Platinum certification Sai Sha Development Project’s residential component is the first project in Hong Kong by a private developer to achieve WiredScore Pre-certification for Homes, targeting Platinum Pioneering Smart City Integration Hong Yip’s partnership with Lik On Security Limited for the HKSAR Government’s iAM Smart Sandbox Programme demonstrates our smart city leadership, as Lik On is the first provider of the integrated ‘iAM Smart Personal Code’ service. Key features include: Efficient visitor registration through smart personal QR code scanning, ensuring data privacy Applied in Wetland Seasons Park, Wetland Seasons Bay and St. Michel, with planned expansion to other properties For further details of the iAM Smart Sandbox Programme, please see here . Enhancing Building and Facility Management We leverage innovative technology to drive continuous improvements in quality and operational efficiency across our facility management operations. Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the ENVIRONMENT Value Created for PEOPLE Value Created for CUSTOMERS Value Created for SUPPLY CHAIN Value Created for COMMUNITY Appendices