SHKP Sustainability Report 2024/25

CUSTOMERS Value Created for By putting customers first, the Group is determined to deliver premium properties and attentive services that exceed expectations. We anticipate customer needs, protect their rights, safeguard their health and safety, and we seek innovative technologies and ideas for continuous improvement. Material topics addressed in this section: • Customer engagement, satisfaction and responsibility • Customer well-being, health and safety • Data privacy and cybersecurity • Innovation • Product safety and quality • Social integration and accessibility