SHKP Sustainability Report 2024/25

Highlights of Our Performance in FY2024/25 50 Sun Hung Kai Properties Limited | Sustainability Report 2024/25 Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the ENVIRONMENT Value Created for PEOPLE Value Created for CUSTOMERS Value Created for SUPPLY CHAIN Value Created for COMMUNITY Appendices 3 -year warranty offered to first-hand purchasers of newly sold developments in Hong Kong The Point launched Instant Point Earn service at 26 SHKP shopping malls in ~ 3,000 stores 3 ~ 98 % customers 1 rated the Group ‘Good’ or ‘Excellent’ in our annual customer satisfaction surveys GO PARK Sai Sha spans ~ 1.3 million square feet, offering 10+ various sports facilities 26 managed properties offered nearly 100 super-fast EV chargers GO PARK Strategies and Management The Group prioritizes customer satisfaction, customer rights protection and the advancement of health, safety and well-being through our comprehensive property and service offerings. Our certified management systems ensure premium quality and safety standards, enabling us to deliver properties that align with the United Nations Sustainable Development Goals. We foster lasting customer relationships through SHKP Club and our loyalty programmes, including The Point by SHKP and Go Royal by SHKP for hotels. These platforms deliver exclusive benefits while integrating sustainability into the customer journey, generating shared value for stakeholders and communities. Through strategic investments in innovative technology, we continuously enhance customer experience across all touchpoints to align with evolving customer expectations and sustainability principles. Quality Properties for Customers Our vertically integrated development approach ensures stringent quality and sustainability standards throughout the project lifecycle— from land acquisition, project planning and management, material sourcing and construction, to marketing, sales and property management. Guided by our comprehensive frameworks—including the Group Sustainability Policy, Sustainable Building Policy, Climate Change Policy and Environmental Policy — we embed Speed, Quality and Efficiency core value into procurement, construction and final inspections. 1 Covers homebuyers, office tenants and shopping mall tenants. Since 2013, we have led Hong Kong’s real estate sector by offering an unprecedented three-year warranty to first-hand purchasers of newly sold developments. This industry-leading initiative has garnered widespread recognition, reinforcing our position as a trusted developer of premium properties. Design and Construction Prioritize product safety, customer needs and environmental sustainability through customer-centric design Deploy innovative technologies to enhance efficiency and quality Implement stringent material sourcing and procurement protocols Maintain comprehensive supervision for optimal safety and quality After-sale Deploy qualified safety officers to monitor sold property quality and safety Enhance handover efficiency via mobile apps for electronic document signing, issue reporting during handover and maintenance tracking during warranty periods Conduct property handover surveys to gather buyers’ feedback Pre-sale Apply Group-wide standards and internal expert inspections for quality assurance Execute thorough quality and safety audits through our project-monitoring team to ensure completed projects meet standards with minimal defects Implement internal controls, guidelines and policies for responsible marketing Handover Plan handovers with six-month lead time Conduct a minimum of three full-scale inspections in each unit, covering more than 120 items to maintain quality and safety standards Deliver training to sales, customer service and handover teams for accurate information dissemination