Sustainability Report 2023/24

Double-deck bike-parking facilities at St. Martin A unique VIPet Lounge at Harbour North Rental bikes service at ALVA Hotel by Royal Promoting Social Integration and Inclusiveness at Our Properties We strive to enhance the accessibility of our properties. At our malls, barrier-free facilities include ramps for wheelchair users, accessible toilets and low-level lift control panels with braille. In mainland China, we installed ramps and voice announcements in lift lobbies of our managed properties to enhance accessibility. We host regular training and workshops on diversity and inclusion for our employees. Participants learn sign language and techniques to guide the visually and hearing-impaired. Our managed hotels provide accessible toilets for customers with disabilities in their restaurants and public areas. In ALVA Hotel by Royal and Royal View Hotel, we offer accessible rooms for guests with special needs. Accessible rooms at ALVA Hotel by Royal Throughout the reporting year, we host activities and workshops to celebrate occasions, such as the Lunar New Year, Easter, Mid-Autumn Festival and Christmas. These activities bring residents and customers together in a vibrant and festive atmosphere, enabling them to spend quality time with their families. In general, most of our projects are either right on top or within 10 minutes’ walking distance of transportation hubs or public transportation to enhance accessibility. We promote sustainable transportation options and encourage healthy lifestyles and exercise with convenient bike-parking facilities at most of our key malls – including New Town Plaza, Ocean PopWalk, Tai Po Mega Mall, Park Central, V city, V Walk and YOHO Mall – and offer self-service repair stations and cycling guides. Such measures are extended to our residential properties. St. Martin has over 250 bike parking spaces, including double-deck parking rack and family parking boxes. Residents can use apps to reserve shared bikes at the estates, which encourages sustainable transportation. Ensuring the Well-being of Customers, Tenants and Hotel Guests Our commitment to tenants’ health and well-being is showcased in our latest commercial development at The Millennity. The project earned a WELL Core Platinum certification from the International WELL Building Institute, the first WELL certification for an office-cum-retail development in Hong Kong. It features multiple well-being elements, including indoor air quality, water quality, visual comfort of daylight, thermal comfort and acoustic comfort, etc. For more details, please visit here. To support tenants’ mental well-being, Kai Shing co-hosted two art workshops with Kwai Tsing District Health Centre during the reporting year. In addition, a lifestyle blog on Kai Shing’s Enjoy e-asy app promotes healthy living. We cater to the diverse needs of our hotel guests by offering vegetarian, keto and sugar-free diet options. We provide rental bikes, smart in-room fitness equipment and air purifiers with High-Efficiency Particulate Air (HEPA) filters to enhance guest wellness. To meet the growing demand for pet-friendly facilities, we are enhancing and expanding such offerings at our malls. At Harbour North, a unique VIPet Lounge features a pet massage area, pet cinema and play zone for owners and pets. Sun Hung Kai Properties Limited | Sustainability Report 2023/24 < 63 > Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the Environment Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices