Sustainability Report 2023/24

We have implemented measures to safeguard the safety of our customers: Protecting Health, Safety and Well-being of Customers and Tenants We safeguard the health and safety of guests and tenants across our hotels, shopping malls and properties. Approximately 12.3% of our construction sites and managed properties in the reporting scope have earned ISO 45001 Occupational Health and Safety Management Systems certification. We perform various assessments to identify risks and opportunities for improving the health and safety of tenants. Our health and safety initiatives include: Ensuring Food Safety • Our hotel obtained ISO 22000-certified Food Safety Management System, with regular audits and staff training on food hygiene and safety • We examine health certificates and test reports thoroughly to verify food quality, and conduct monthly microbial tests on food and beverages, drinking water, ice and swimming pool water Maintaining Cleanliness and Hygiene • We engage pest control contractors to maintain a clean and hygienic environment • We conduct lead and legionellosis tests to ensure the water quality of our properties Enhancing Indoor Air Quality • We established Indoor Air Quality (IAQ) targets to promote wellness at our properties. We monitor progress towards these targets by tracking IAQ certifications received by our managed properties, and aim to increase these certifications in the next year • Since 2006, most of our properties have earned ‘Good’ or ‘Excellent’ certifications from the IAQ Information Centre • Kai Shing implemented a real-time IAQ monitoring programme, using IoT-empowered monitors at 24 office buildings. Ongoing data analysis means filtration systems can be adjusted for optimized air quality Fostering a Pleasant Working Environment • Sun Hung Kai Centre measured room acoustics and noise criteria to ensure a conducive working environment for tenants Promoting Health Awareness among Residents • Wonderland Villas arranged a mobile healthcare station for residents, offering services, such as blood glucose measurement and health-risk evaluation • Employees are trained to respond effectively to emergencies • Conduct annual fire system inspections and drills, and provide safety training for tenants • Offer clear evacuation plans and regular emergency drills in most of our properties • Our mobile apps SoProp and SoPropBiz send emergency notifications to our tenants • Dedicated emergency response team provides instant support Enhancing Preparedness Providing Instant Support • Our properties are equipped with first aid resources, including automated external defibrillators • Implement inspections checklists, including pre-use checks on equipment and gondolas • Hong Yip uses AI visual analysis to monitor high-risk areas and alerts the control room promptly, when necessary Minimizing Risks Sun Hung Kai Properties Limited | Sustainability Report 2023/24 < 62 > Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the Environment Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices