Sustainability Report 2023/24

Living Smart At the estate, we have deployed Hong Kong’s largest 5G-enabled robot team to offer services, such as concierge assistance, parcel delivery, security patrol and disinfection. The robot team allows residents to enjoy our services instantly and enhances efficiency. The exclusive Live e-asy app enables residents to book home maintenance services and clubhouse facilities, and to pay management fees. It also generates personalized QR codes that act as virtual keys for doors, lifts and mailboxes. Exclusive platforms foster social interaction and strengthen the sense of community: • Happy-share – enabling residents to share resources • Channel e-asy – daily lifestyle videos • WePoint Scheme – a points-based loyalty programme for residents Promoting Healthy Living Inspired by Scandinavian lifestyles, the 400,000 square feet NOVO Resorts clubhouse is divided into three main areas – Poolside Club, Garden Club and Skywalk, providing residents with access to over 88 leisure and entertainment facilities. Around the estate, we have also planted more than 300 trees and 120,000 plants, with outdoor sports area, yoga and taichi space. NOVO LAND’s management team organizes regular spiritual and well-being activities, including fitness programmes, encouraging a healthy lifestyle. To enhance the estate’s aesthetic and visual appeal, local artists have created 101 art pieces based on the four themes – Harmony, Health, Green Living, and Love at Home. These installations, in the clubhouse and around the estate, create a vibrant and engaging environment. We value WELL building standards that testify to our commitment to health and well-being. This commitment is reflected in certifications and pre-certifications we earned: • St Michel: SHKP’s first WELL pre-certification in our portfolio • NOVO LAND: WELL Community Standard TM and WELL Building Standard TM version 2 pre-certifications, and a Fitwel two-star rating. NOVO LAND was Hong Kong’s first large-scale residential development to earn all three qualifications • The Millennity: first WELL Core Platinum certification for an office- cum-retail development in Hong Kong • XRL project: WELL Core Platinum pre-certification • Shanghai ITC: WELL Platinum pre-certification These certifications reaffirm our unwavering commitment to prioritizing wellness and creating spaces that promote the health, comfort and well-being of our valued customers. CASE STUDY Smart and Healthy Living in NOVO LAND NOVO LAND – one of our newest residential developments, in Tuen Mun – exemplifies our commitment to integrating smart technology for residents’ health and well-being. Work by local artists creates a vibrant environment in the clubhouse Sun Hung Kai Properties Limited | Sustainability Report 2023/24 < 64 > Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the Environment Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices