Sustainability Report 2023/24

Sun Hung Kai Properties Limited | Sustainability Report 2023/24 < 106 > Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the Environment Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendix III Unit 2023/24 2022/23 2021/22 Employee turnover 11 by age group (number and rate 13 ) Head office Under 30 no. of people 46 68 95 % 22.9 30.1 42.6 30 – 50 no. of people 115 146 171 % 12.0 15.5 18.7 Above 50 no. of people 17 23 16 % 3.0 4.1 2.9 Construction Under 30 no. of people 83 99 121 % 17.9 17.6 23.7 30 – 50 no. of people 141 221 232 % 8.8 13.3 14.5 Above 50 no. of people 85 122 114 % 6.3 8.6 8.7 Property management Under 30 no. of people 484 639 701 % 34.6 45.1 44.0 30 – 50 no. of people 1,045 1,276 1,238 % 20.5 24.9 23.3 Above 50 no. of people 2,371 3,326 2,260 % 17.9 25.8 16.5 Hotels Under 30 no. of people 100 115 182 % 29.0 30.8 46.8 30 – 50 no. of people 244 302 318 % 30.9 39.0 38.5 Above 50 no. of people 136 178 155 % 44.6 38.3 34.4 Employee turnover 11 by employee category (number and rate 14 ) Managerial no. of people 109 153 183 % 7.2 10.6 13.1 Officer-grade no. of people 617 678 718 % 19.5 21.4 24.5 Operational no. of people 3,512 4,925 3,881 % 19.3 26.7 19.8 Supporting no. of people 629 759 821 % 18.1 22.5 24.1 Employee turnover 11 by nationality 15 (number and rate 16 ) Head office Chinese no. of people 173 231 - % 10.4 13.9 - North, Central, and South America no. of people 0 1 - % 0 5.3 - Australian and New Zealander no. of people 2 0 - % 14.3 0 - European no. of people 2 0 - % 11.1 0 - Unit 2023/24 2022/23 2021/22 Other Asian countries no. of people 1 5 - % 14.3 100 - African no. of people 0 0 - % 0 0 - Construction Chinese no. of people 308 437 - % 9.1 12.1 - North, Central, and South America no. of people 0 0 - % 0 0 - Australian and New Zealander no. of people 0 0 - % 0 0 - European no. of people 0 0 - % 0 0 - Other Asian countries no. of people 1 5 - % 4.3 17.2 - African no. of people 0 0 - % 0 0 - Property management Chinese no. of people 3,681 4,935 - % 19.6 26.7 - North, Central, and South America no. of people 1 2 - % 14.3 40.0 - Australian and New Zealander no. of people 0 0 - % 0 0 - European no. of people 18 27 - % 5.0 6.9 - Other Asian countries no. of people 199 277 - % 34.5 48.9 - African no. of people 1 0 - % 25.0 0 - Hotels Chinese no. of people 470 594 - % 33.3 37.5 - North, Central, and South America no. of people 0 0 - % 0 0 - Australian and New Zealander no. of people 0 0 - % 0 0 - European no. of people 1 0 - % 50.0 0 - Other Asian countries no. of people 9 1 - % 36.0 4.0 - African no. of people 0 0 - % 0 0 - Regular performance review 17 Full-time employees receiving performance reviews no. of people 25,303 25,260 26,197 % 96.1 95.6 95.7 13 Turnover rate refers to total number of full-time employee turnover of the age group per the total number of full-time employees of the corresponding age group. 14 Turnover rate refers to total number of full-time employee turnover of the employee category per the total number of full-time employees of the corresponding employee category. 15 In 2023/24, there were no employees from nationalities excluded in the table left the company. 16 Turnover rate refers to total number of full-time employee turnover of the nationality per the total number of full-time employees of the corresponding nationality. 17 The performance review is complemented by open feedback channels, such as one to one conversations between employees and supervisors, to allow employees to express opinions and give recommendations. Approaches of management by objectives and team-based performance appraisal are usually adopted. Multidimensional appraisal process is adopted in our property management subsidiary to ensure a more accurate and holistic evaluation of performance, helping them better understanding on their strengths and areas for improvement. On-going performance review will take place and performance appraisals will be conducted at least once a year where applicable.