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We apply our core value of Building Homes with Heart in all aspects of
business. Our mission is to create impeccable customer experiences so
we focus on quality, anticipate customer needs, look for ways to innovate
homes and transform lifestyles. We serve customers in various ways, such
as offering premium buildings, comfortable ‘homes away from home’ and
reliable telecommunications and technology service.
Providing Premium Products and Services
Upholding high standards of quality is one of our core values. Our professional
property development teams implement stringent quality controls and assurance procedures
at all stages of building a home, vertically integrated from design to after sale:
We put our long-standing quality culture into practice from policy to operation.
Our commitment to high quality is SHKP’s competitive advantage, resulting in a leading
market position.
The SHKP Quality Academy is part of our talent development efforts to reinforce our
quality-oriented company culture to employees across the Group.
We understand that buying a home is one of the biggest decisions people make in their lives,
so we have been offering a three-year guarantee on all new residential units to homebuyers
since 2013. We take pride that SHKP is the first developer in Hong Kong to have made this
commitment in the market.
In addition to building quality, enabling an equal and inclusive customer environment is
also important to us. Many of our commercial and residential premises are designed in line
with the Hong Kong Government’s Barrier Free Access Design Manual and are regularly
evaluated.
- Anticipate end-user
needs in building
design
- Address customer
feedback
DESIGN
CONSTRUCTION
PRE-SALE
HANDOVER
AFTER-SALE
- Select quality materials based on
rigorous quality control systems
- Prohibit the use of sub-standard
materials
- At least three checks performed
by our inter-departmental
property handover team six
months prior to handover, against
over 70 indicators
- Provide clear and accurate
information to homebuyers
- Inspect completed projects
against our quality standards
by a team of trained
specialists
- Quality audits by our property
monitoring team to ensure
zero defects
- Offer a three-year guarantee to buyers
of new residential units and solicit their
feedback
- Monitor and maintain the health
and safety in all buildings under our
management by qualified safety
officers
- Provide premium management by
two property and facility management
subsidiaries with numerous awards
between them
Value Created for Customers
22
Sun Hung Kai Properties Limited Sustainability Report 2014/15