SHKP Sustainability Report 2024/25

46 Sun Hung Kai Properties Limited | Sustainability Report 2024/25 CASE STUDY Nurturing Young Talents in the Community Hong Yip’s MR smart training platform provides a more effective training experience for employees Property Management Excellence Hong Yip has collaborated with HKMU to develop innovative projects, including a MR smart training platform, which along with the built-in interactive quiz function, allows employees to grasp the necessary knowledge and skills quickly. This collaboration not only builds a diverse training platform for employees, providing a more effective training experience that helps them become familiar with handover and maintenance work, but also enriches HKMU students’ practical experience in innovative technology design, assisting Hong Kong in cultivating more innovative tech talents. Kai Shing’s Property Officer Trainee Programme provides graduates with extensive training in property management, customer service, and operational excellence through integrated classroom and on-site learning experiences. Building on this foundation, Kai Shing launched the Service Trainee Programme this year, aligned with Hong Kong Government’s talent attraction policy, to develop high-calibre mainland graduates through specialized training and career development pathways. This enhanced initiative cultivates cross-cultural expertise while addressing industry talent needs in Hong Kong’s dynamic service sector. Talents in Kai Shing’s Service Trainee Programme Hong Yip People Development Academy Established in 2007, it aims to cultivate indus- try-specific talent, expand the talent pool and boost productivity Accredited by Hong Kong Council for Accred- itation of Academic and Vocational Qualifica- tions (HKCAAVQ) since 2010 to deliver Hong Kong Qualifications Framework (HKQF)-certi- fied courses (Levels 1-4) First company to offer HKQF Level 4 Advanced Diploma in Integrated Property Services Management recognized by the Property Management Services Authority as a designated diploma for property management practitioners for the Tier 2 license Awarded more than 7,000 HKQF certificates to employees (around 90% of all HKQF credits available in the property management sector through Hong Yip’s in-house programmes) Partnered with HKMU providing exemptions for the Professional Diploma for Executives in Property Management (QF Level 5) for graduates of Hong Yip’s in-house QF Level 4 Programme to facilitate the development of our licensed property managers Established Sustainability/ESG Training Cen- tre to launch company-wide ESG training and events with several mandatory courses Delivered director training programmes enhancing governance expertise, ethical practices and leadership skills KS Service Excellence Academy Delivers professional training to all staff, from frontline personnel to senior directors, covering four key areas: corporate culture, work competence, professional development and personal effectiveness Adapts its curriculum to incorporate spe- cialized programmes, addressing evolving business needs All full-time employees were trained through the academy during the reporting year KS NOVA Management Development Programme Provides a two-year training programme to around 31 high-potential managers to upskill our management leaders KS Elite Programme Supports mainland Chinese recruits through specialized property management training and cultural orientation, ensuring their effec- tive transition into Hong Kong operations Sanfield’s Apprenticeship Training Scheme Combines practical on-the-job experience with financial support for higher diploma studies Spanning two to four years, it provides technical and regulatory training to develop essential construction skills 41 students enrolled in the scheme during the reporting year We support employee growth through specialized training academies and development programmes: Advancing Training Through Innovative Technologies We enhance employee preparedness through advanced training technologies. Hong Yip integrates virtual reality (VR), augmented reality (AR), and mixed reality (MR) simulations into a self-developed Three R (VR/AR/MR) Virtual Building - Integrated Emergency Handling Platform to its training programmes. It recreates real-world scenarios, including emergency responses to flooding, fires, traffic accidents as well as safety-critical tasks in operations. These immersive training experiences ensure operational readiness during challenging situations. Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the ENVIRONMENT Value Created for PEOPLE Value Created for CUSTOMERS Value Created for SUPPLY CHAIN Value Created for COMMUNITY Appendices