Sustainability Report 2023/24

Va l ue C r ea t ed f o r CUSTOMERS Material topics addressed in this section: • Customer engagement, satisfaction and responsibility • Customer well-being, health and safety • Data privacy and cybersecurity • Innovation • Product safety and quality • Social integration and accessibility By putting customers first, the Group is determined to deliver premium properties and attentive services that exceed expectations. We anticipate customer needs, protect their rights, safeguard their health and safety, and we seek innovative technologies and ideas for continuous improvement. Sun Hung Kai Properties Limited | Sustainability Report 2023/24 < 56 > Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the Environment Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices