Sustainability Report 2023/24

Our Reporting Approach 1 Message from the Sustainability Steering Committee 2 Our Business 3 Our Approach to Sustainability 5 Value Created for the ENVIRONMENT 1 6 Value Created for PEOPLE 46 Value Created for CUSTOMERS 56 Value Created for SUPPLY CHAIN 70 Value Created for COMMUNITY 83 Appendix I — Awards, Memberships and Charters 96 Appendix II — Stakeholder Engagement Process and Double Materiality Analysis Methodology 99 Appendix III — Performance Tables 101 Appendix IV — HKEx ESG Reporting Guide Index 111 Appendix V — GRI Content Index 113 Appendix VI — IFRS S2 Climate-related Disclosures Content Index 119 Appendix VII — SASB Content Index 123 Appendix VIII — Independent Assurance Opinion Statement 124 Contents