Sustainability Report 2019/20

The Environment People Customers Supply Chain Community How we contribute : By putting customers first, the Group is determined to deliver prime properties and attentive services that exceed expectations. We anticipate our customers’ needs, protect their rights, safeguard their health and safety, and we seek innovative technologies and ideas for continuous improvement. How we contribute : The Group aims to promote a sustainable supply chain in environmental, social and governance dimensions. We focus on building long-term, mutually beneficial relationships with our suppliers and contractors through active engagement and management. How we contribute : The Group puts into practice our long- standing belief in Building Homes with Heart and acts in line with the needs of the communities in which we operate. We invest in promoting education and holistic development, encouraging sports for charity and supporting the underprivileged to create a long-term positive impact. How we contribute : Beyond compliance, the Group aims to continually improve the environmental performance of our properties and operations. Through optimizing resource efficiency, acting on climate change and leveraging on innovative solutions, the Group seeks to contribute to building sustainable cities and communities. How we contribute : The Group aims to create a people-centred working environment by embracing diversity and prioritizing wellness and safety. We are dedicated to investing in our people and providing fair opportunities and ample support for them to thrive as a high-performing team. Our Approach to Stakeholder Engagement SHKP believes that it is crucial to consider both internal and external viewpoints for continuous improvement in sustainability performance. As such, we regularly engage with our stakeholders to understand their priorities and expectations on sustainability, as well as to gather their feedback on our sustainability initiatives. To keep us abreast of best industry practices and trends, we have formed stakeholder review panels (previously called the ‘external review panel’) since the last reporting year as a platform to conduct in-depth discussions with sustainability professionals through surveys and interviews on our sustainability strategy and reporting approach. This year, the panel comprises seven professionals of different backgrounds and expertise, including employees from various business arms, industry groups, corporates, business partners and investors. Their valuable feedback has helped us review and explore opportunities to improve our sustainability practices going forward. Materiality Analysis The materiality matrix provides an overview of the relative importance and significance of selected ESG topics to our stakeholders and business. The matrix is based upon the results from the extensive engagement which involved over 450 stakeholders in 2017/18, the reviews conducted in 2018/19 and this year, during which valuable input from the stakeholder review panel and our senior management was gathered. A total of 28 topics that are relevant to our business were considered this year, with Market Presence being removed from the list to align with industry practice, the essence of which has been embedded in other topics such as Employment Practices. Based on the review results, 20 material topics lie within the threshold of a ‘high’ materiality level for this year, of which 19 were adopted from the 2018/19 list. Compliance, Occupational Health and Safety, as well as Customer Privacy remained the top three material topics. The report was prepared with reference to the results. Our Approach To Sustainability Sun Hung Kai Properties Limited • Sustainability Report 2019/20 6