Sustainability Report 2019/20

Building Homes with Heart Producing premium premises and offering quality services for an ideal living environment Speed, Quality, Efficiency Earning the support and trust of all stakeholders with speed, quality and efficiency Customer First Constantly anticipating what our customers want and offering quality products and attentive services that exceed expectations Continuous Improvement Keeping up with the market and setting high standards along with lifelong learning for greater adaptability and constantly exploring new ideas Teamwork Nurturing a pool of talented and high-calibre employees capable of achieving objectives by harnessing the power of teamwork, collective experience and professional knowledge Our Business About Sun Hung Kai Properties Limited Publicly listed in Hong Kong since 1972, SHKP is now one of the largest property companies in the territory, specializing in the development of premium quality residential estates, offices, shopping malls and industrial buildings. Our core business, property development for sale and investment, operates through a vertically integrated model that covers the whole process, including land acquisition, project planning, materials sourcing, construction, project management, marketing, sales and property management. Our operations in hotels and construction as well as insurance and mortgage services are complementary to our core business. Our investment in telecommunications, information technology, infrastructure and other businesses also help diversify our risks so as to maintain long-term recurrent income streams. More details of our business can be found on our website . Economic Value Distribution in 2019/20 • Employee value compensation and benefits: HK$8,620 million • Total contributions to MPF and other retirement schemes: HK$362 million • Payments to providers of capital: HK$14,344 million • Payments to the government (including tax): HK$6,197 million • Operating costs: HK$47,198 million See the Review of Operations section of our Annual Report 2019/20 for the performance results of our property and other businesses. Core Values Dedicated to our belief in Building Homes with Heart, the Group devotes continuous efforts in developing properties of premium quality and delivering first-class services. This belief has formed the cornerstone of our business and has laid a solid foundation for ensuring our sustainable growth and development. We have put this belief into practice by bringing better homes for everyone. Our Business Sun Hung Kai Properties Limited • Sustainability Report 2019/20 3