Sustainability Report 2018/19

Providing Skills Development and Training Opportunities The Group’s Internal Affairs Department establishes annual talent development plans which is intended to groom employees’ professional ethos, skills, experience and performance. These are all essential prerequisites to ensure SHKP’s commitment to providing premium quality services and products. Our diversified learning channels provide self-learning opportunities, including internal classroom training, library reference and e-learning programmes. Job rotation and secondment opportunities are also available for our employees to broaden their horizons in the industry. General training courses are supplemented by programmes tailored to individual and team-specific goals. Through the SHKP Quality Academy, we regularly organize customised training and learning activities for all levels of staff to keep them abreast of latest industry trends, knowledge and work skills under four major disciplines: business and people management, construction, property management and personal development. We complement this training with structured development programmes for our employees of different ranks over the course of their careers by implementing a series of focused training courses to help employees perform their duties in an optimal manner. For instance, in recent years, we have arranged training courses and seminars that focused on digital technology to support our business development initiatives. Topics included the introduction of recent trends in artificial intelligence and blockchains, as well as the application of digital technology in retail marketing and frontline services. We have also arranged inter-departmental sharing for employees to familiarise themselves with the latest technologies and mobile applications recently developed or launched by SHKP, such as the SHKP Malls App. Echoing the aims of the Hong Kong Qualifications Framework, the People Development Academy, operated by our property management subsidiary Hong Yip, became the first company in the industry approved to provide internal courses by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications in 2010. These internal courses aim to help our • An experiential learning programme in which participating colleagues operated drones to build team spirits in an innovative way staff receive publicly recognized qualifications and encourage further learning and ultimately achieve better career developmment. This year, Hong Yip again won for the ninth successive year the Employees Retraining Board (ERB) Excellence Award for Employers, which was organized under the ERB Manpower Development Scheme. Hong Yip has won the most number of this grand award amongst all participating companies. This recognition is a fitting testament to Hong Yip’s support in offering employment opportunities to the ERB’s graduate trainees. Hong Yip provides on-the-job training and career development opportunities to recruited candidates while assisting in the promotion of the ERB’s courses and services. They also shoulder various corporate social responsibilities and help the underprivileged secure employment. Value Created for People Sun Hung Kai Properties Limited • Sustainability Report 2018/19 20