Sustainability Report 2018/19

Connecting with our Stakeholders Engaging with stakeholders who are connected with the Group deepens our understanding of the evolving expectations and concerns and assists us in formulating better sustainability strategies. Throughout the reporting year, we have been receiving feedback on our sustainability performance. The three selected questions are those that are priorities to many stakeholders. The shareholders and suppliers Question: In 2018, super typhoon Mangkhut caused extensive damage to Hong Kong and the surrounding regions. Climate change is evident and indisputable. As frequency and magnitude of extreme weather events may increase and may affect SHKP’s portfolio, is the Group exploring ways to mitigate climate change risks? Answer: The Group recognizes that changes are required across all levels of the organization in combating climate change. In formulating our mitigation and adaption strategies, an assessment across all departments concerning property business has been carried out during the year to examine how the existing risk assessment framework addresses extreme weather conditions. We consider appointing an inter-departmental Crisis Operation Management Committee led by top management to manage risks in relation to business continuity which includes climate related events. More information on our initiatives in climate change adaptation and mitigations can be found in the Value Created for the Environment section in this report. Customers, tenants and employees The Government, NGO partners and investors Question: It is noted that SHKP has been adopting the innovative application of technologies in a wide spectrum of services. With increasing threats of cyberattacks and the evolving nature of technology, what measures are SHKP taking to protect customers’ data? Answer: While we are accelerating our digital transformation to provide digitally enhanced experiences and services to our customers, residents and tenants, we are conscious of the increasing challenge in safeguarding personal data. The Group has a well-structured IT Governance Steering Committee that oversees matters related to information security. Policies on managing data privacy are publicly available for all our stakeholders, and regular training is provided to our employees to increase their awareness of cybersecurity and threats. More information on our initiatives implemented on data protection can be found in the Value Created for Customers section of this report. Question: The United Nations’ SDGs provide an important framework for business, government and the broader community to measure and work together on important global goals. The Government, NGO partners and investors are interested in understanding how the Group integrates the SDGs into its current sustainability framework. Answer: The Group recognizes that business plays an important role in achieving the SDGs and we acknowledge that stakeholders want more details on how our work is contributing to these goals. In response to the feedback, we have mapped the goals against our sustainability strategies and core values. Throughout the report this year, we have highlighted the relevant SDGs to which we are contributing and explained on the initiatives that we have taken in meeting the goals. More information can be found in the Strategies and Management section of each chapter of the report. Our Approach to Sustainability Sun Hung Kai Properties Limited • Sustainability Report 2018/19 8