Sustainability Report 2015/16

Responding to Customers Attentive service is a core element for success. We believe that by listening to our customers we will be able to build stronger bonds with them. The Group emphasizes high quality and strives to exceed customer expectations. With stringent customer service protocols and dedicated teams for each division, customer suggestions are carefully handled and their comments are responded to in a timely manner. Value Created for Customers Sun Hung Kai Properties Limited Sustainability Report 2015/16 30