Sustainability Report 2015/16

CASE STUDY Building a Quality Green Community SHKP’s The Wings series comprising The Wings, The Wings II, The Wings IIIA, The Wings IIIB and Ocean Wings in Tseung Kwan O South forms a residential enclave to offer people especially young families, a quality metropolitan lifestyle and model green community. PopWalk, a cluster of retail spaces of The Wings II, The Wings IIIA, The Wings IIIB and Ocean Wings, is a shopping and leisure destination for the surrounding area with 240,000 square feet of retail spaces containing quality shops and restaurants that offer diverse choices for residents and attract visitors from the nearby waterfront promenade and park 1 . PopWalk is next to a proposed central thoroughfare that will allow people to walk freely between the retail area and green space. Panoramic windows allow natural light into the mall and offer views of the outside greenery to create a new shopping- in-the-park experience for customers. The Group puts customers first and has therefore built footbridges linking The Wings II and IIIA to the MTR station in anticipation of demand for convenient connections to public transport. The footbridge from The Wings II won a Structural Excellence Award in recognition of the premium facilities for residents. The coming central thoroughfare and full completion of PopWalk and The Wings series residences should make Tseung Kwan O South a premium vibrant metropolis and model green community. Customers First The Group takes pride in maintaining strong, mutually beneficial relationships with customers that enables it to deliver high-quality properties and create pleasant memories for its customers. The SHKP Quality Academy promotes a customer-first culture and helps employees better anticipate people’s needs. More details about the programme are included in th e Value Created for People section. The Group’s employees are dedicated to serving customers, and initiatives are made by the Group to foster collaboration and innovation among employees to improve quality, efficiency and safety. Prizes are awarded to employees who offer the best suggestions for improvement, as incentives to encourage participation in various suggestion schemes. For the eighth year the Customer Care Ambassador Election programme was organized. The programme aims to maintain and enhance mall service, with a selection process involving public votes and assessments by mall supervisors and mystery shoppers. Awards went to 14 ambassadors working at 16 malls during the year. Quality Raising Suggestion Scheme The Quality Raising Suggestion Scheme has run for over 22 years to recognize employees with innovative and practical ideas that enhance quality and efficiency. Employees submit a wide range of suggestions each year, with about half of them being put into practice. The gold-medal idea this year was for an automated plastering system that promises consistent quality and reduces time required by 80% compared to traditional methods. Work Safety Suggestion Scheme The Work Safety Suggestion Scheme has been going on for seven years to solicit ideas for better health and safety. Some suggestions made in the scheme have been adopted by the local industry for the benefit of a large number of workers. Gold medal this year went to a new method for installing curtain walls at a large residential estate in Yuen Long that eliminated the need for workers doing such work at great heights. 1 Government proposal with details subject to final decision. Retail area 240,000 square feet Value Created for Customers Sun Hung Kai Properties Limited Sustainability Report 2015/16 29