Sustainability Report 2015/16

Nurturing Employee’s Potential Nurturing employee potential once the right employees are on board is essential to sustaining business success. Our property management subsidiaries’ training programmes are recognized externally, such as being the recipient of the Gold Award of the Security Services Best Training Award in 2015. The Group provides numerous development opportunities throughout the year to staff at all ranks. This includes internal classroom training, a training library, and e-learning programmes on the company intranet that are available to all staff to encourage self-learning. The Group’s Internal Affairs Department formulates development plans for all employees every year and updates training programmes with reference to employee’s feedback for continuous improvement. We additionally sponsor external work-related courses, from short seminars to master’s degree programmes. All Group employees are eligible to apply for a new bachelor’s degree sponsorship scheme which started in October 2015. These opportunities enable current employees to cope with business needs and satisfy their goals. Learning goes beyond the classroom in the Group. Employees have opportunities for job rotations or secondments to the mainland to broaden their outlooks. Hong Yip People Development Academy Hong Yip has run its People Development Academy since 2007 to develop employees and equip them with the comprehensive skills and knowledge needed to deliver quality customer service. The Academy is the first company in the industry approved by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications for organizing programmes at Levels 1 to 3 of the Qualification Framework scheme. Hong Yip currently hosts ten QF-accredited in-house training programmes, making it the training provider with the most QF-recognized programmes in the industry. We take pride in having taken the initiative to offer this kind of programme. Of all industries involved in the Qualification Framework scheme, our Certificate in Service Excellence programme was the first Specification of Competency Standards-based programme to be offered in-company. Learning goes beyond the classroom to nurture employee’s potential Value Created for People Sun Hung Kai Properties Limited Sustainability Report 2015/16 20