10 / 54
Stakeholder Engagement
We have a wide variety of stakeholders including employees, customers, business partners,
industry associations, government, NGO partners and the community at large. We engage
our stakeholders on an ongoing basis, both formally and informally, depending on the
purpose.
Annual engagement exercises on sustainability matters have been carried out since 2010,
and we are committed to reviewing material aspects annually. We invited both internal and
external stakeholders where applicable to review and update the list of 16 material aspects
of our operations this year. The review of material aspects was undertaken again in line
with the requirements of the GRI G4 Guidelines. We expanded the scope of engagement
this year to include the telecommunications and IT infrastructure businesses, SmarTone
and SUNeVision. With close to 200 stakeholders engaged, more than double the number
last year, stakeholder feedback was gathered from over 144 responses to an online survey,
10 telephone interviews and two focus group discussions.
The engagement was again facilitated by a third party independent consultant to ensure
openness and impartiality.
We are regarded by our stakeholders as a leader in product and service quality and
maintain a well-regarded brand reputation among local communities. Our dedication to
and performance in environmental and social responsibility has also won accolades and are
recognized by our stakeholders.
Our Approach to Sustainability
Stakeholder group engaged
Customers
(including residents, commercial
building tenants and hotel
corporate clients)
•
Online survey
•
Customer satisfaction
survey
•
SHKP Club
•
Retail stores, call centres,
customer hotline, online and
mobile phone applications
•
Website
Employees
(from new hires to
senior management)
•
Online survey
•
Focus groups
•
Interviews
•
Meetings
•
Intranet
•
SHKP Quality Academy
•
SHKP Quality Raising
Suggestion Scheme
•
Employee engagement
activities
•
Ongoing engagement
Government
•
Online survey
•
Interviews
•
Public consultations
Industry associations
•
Online survey
•
Interviews
•
Industry forums
NGO partners
•
Corporate social responsibility
activities such as SHKP
Reading Club, SHKP Vertical
Run for Charity
•
Online survey
•
Focus groups
•
Interviews
Other external
stakeholders
(including academia)
•
Online survey
•
Focus groups
•
Interviews
Method of engagement
Shareholders &
Investors
•
Online survey
•
Investor meetings
and conference calls
•
Overseas road shows
•
Investor forums and
conferences
•
Analyst briefing and annual
general meeting
•
Annual and interim reports
•
Investor Relations page on
Group website
Suppliers
•
Online survey
•
Interviews
•
Audits and assessments
•
Ongoing direct engagements
8
Sun Hung Kai Properties Limited Sustainability Report 2014/15