SHKP Quarterly

providing timely service for our customers. During the essential goods buying frenzy, we offered a ‘Neighbourhood Shopping’ service in certain residential estates that are far away from shopping areas. We provided daily necessities shopping assistance for residents to help them stay home, worry- free.” The management service teams provide immediate support to residents who are under compulsory home quarantine. The staff offer shopping assistance for food and other daily necessities, and deliver them to the door to reduce the impact of the quarantine on the residents. The restaurants in some residents’ clubhouses offered special services during the pandemic, including meals delivery, anti-coronavirus special combos, and moisturizing soup and sweet soup. The management service teams also rolled out a series of cooking videos and online tutorials to help residents relax during their extended stay at home. Residents who need help can seek assistance from the management service office in pouring water into their home’s drain outlets. In late February, the Group recruited 300 caring ambassadors to be stationed in almost 60 malls and office buildings. They provide hand sanitizers and a temperature check service for customers and other people in need. They also open the doors for visitors and press the lift buttons for them. During the pandemic, some office buildings offered ‘Loving Anti-coronavirus Kits’ to tenants, which included personal air purifiers, handy mask holders, disinfectant spray, and stylus touch pens for pushing the lift buttons. To ensure the indoor air quality in offices, the management service team introduced shopping assistance for silver ion plasma sterilization air purifier to office tenants. Joining hands with customers to fight the coronavirus Since the outbreak of the coronavirus, staff in all SHKP properties have been required to have their temperature checked and recorded before work and wear masks at work. Health guidelines have been set up for tenants’ staff in office buildings. The management service teams maintain close contact with tenants. If tenants have staff found to be sick, circulars are issued to alert other tenants. The management service teams then immediately conduct deep cleansing and thorough disinfection in the relevant areas, and follow up on the health condition of the staff concerned. Some office buildings readjusted their lift capacity to 70% of normal to maintain appropriate social distancing. Workplace hygiene guidelines for malls have also been implemented. Mall staff, contractors and other workers are required to submit health declaration forms before work. Malls also help tenants step up in-store precautionary measures, and cleanse and disinfect the air-handling outlets in their stores where necessary. Tenants are also encouraged to provide customers with hand sanitizers and temperature checks. During the early stage of the outbreak, children’s play facilities and parts of the clubhouse facilities in the residential developments were temporarily closed after discussions with the resident organizations. Leisure classes in the clubhouses were also suspended to prevent gatherings of large groups. Precautionary measures win customers’ praise From the start of the outbreak, the management service teams have taken swift, comprehensive measures to provide a safe, comfortable living, shopping and working environment for customers. Their professionalism has resulted in wide recognition from tenants, owners’ committees and residents. A resident of Oscar by the Sea praised Hong Yip’s management service team for providing the daily necessities shopping service. He complimented them via the SoProp app: “They made every effort to source daily necessities for us every day. I really appreciated it….They even delivered to the door for seniors like me. Excellent!” A letter of appreciation from the Wonderland Villas Estate Owners’ Committee stated: “Recently, the number of confirmed cases has surged, and the situation is now critical. The series of precautionary measures taken by Hong Yip’s Wonderland Villas’ management ser vice team…have surely helped ease residents’ concerns about the spread of the coronavirus!” The Grand YOHO Owners’ Committee highly praised the management service team in a letter of appreciation to the Group: “During the outbreak, the team made every effort to take precautionary measures. Yet they still created new services for residents. That really deserves recognition….Kai Shing’s Grand YOHO management service team has shown dedicated effort, offering caring support for all residents.” The pandemic situation has improved in Hong Kong recently. Nevertheless, Hong Yip and Kai Shing will continue to closely monitor the latest developments of the pandemic. The cleansing and precautionary measures will be reviewed and enhanced as necessary. The two companies will strive to provide a safe and comfortable environment for tenants, residents and customers, while strengthening their trust in the Group’s properties. (From left:) Malls deploy cleaning robots for additional cleansing and disinfection; use nano- photocatalyst technology to sterilize escalator handrails and lifts; and install air purifiers to kill off viruses and bacteria in the air (左起）：商場使用洗地機械人，進行額外清潔及消毒；採用納米光觸媒消毒扶手梯和升降機； 以及增設空氣淨化機，殺滅空氣中的細菌和病毒 5