SHKP Quarterly

A Duo Social Space tailored to the millennial community The popularit y of the sharing concept has been growing in recent years, giving rise to millennials' interest in making like- minded friends in shared space. One of the unique qualities of TOWNPLACE is that residents of TOWNPLACE KENNEDY TOWN and TOWNPLACE SOHO can share the two locations' facilities. "The two properties have different amenities, so residents of both can enjoy an even more diverse service experience, which is quite rare in the market," said Belinda. To facilitate interaction between residents of the two projects, TOWNPLACE’s Community Managers organize various activities so that residents can get to know one another and broaden their social circle. "We understand that young people tend to make new friends using social media. So our tenants can join MY TOWN, an interactive community in TOWNPLACE’s exclusive mobile app, to meet like-minded 'TOWNERs' to expand their group," she said. Tech-savvy living experience Since the young generation often no longer work only in a static office, TOWNPLACE KENNEDY TOWN and TOWNPLACE SOHO are equipped with a high-speed business grade wireless WiFi network to meet tenants' working needs. TOWNPLACE has introduced smart home management to provide tenants with a holistic, convenient way of living. "Along with MY TOWN, a social platform, residents can make use of TOWNPLACE's exclusive mobile app to control household appliances, as an electronic door lock, to receive mailbox alerts, to book property facilities, etc. Residents can also contact our team or Community Managers for assistance anytime via the app," said Belinda. Residents' trusted friends The team members are the first friends of many residents during their early days of living and working in Hong Kong. TOWNPLACE starts from the details to establish a close and friendly relationship with tenants. TOWNPLACE frontline staff are dressed in casual attire rather than formal suits, and address residents by their first names. She said with a smile that some colleagues occasionally explore Hong Kong with tenants after work. "They are truly often learns from competitors. She said, "We observe what other local and overseas industry players are doing to keep pace with the times. We constantly enhance our products and services to maintain our competitive edge in the market." Belinda has her own management philosophy for building an efficient and cohesive team. "As a team head, I'm responsible for leading the team and making final decisions. However, I regard my teammates not as my subordinates, but as my partners. I encourage my colleagues to contribute their suggestions and ideas about work as much as possible, regardless of their grade or experience with the team," said Belinda. Despite having richer work experience than her subordinates, Belinda said that she has a lot to learn from her young colleagues. "They are much more competent than I am in skills such as social media tactics," she said. Belinda’s secrets to working well with her millennial colleagues is to appreciate, encourage and compliment them from the heart to establish a friendly relationship with the team. According to Belinda, as long as her colleagues can get recognition as part of the team, they will find satisfaction and passion for their work and stay with the company for a longer time. A stable team can of course continuously provide customers with excellent service. "I hope that every team member can receive great development opportunities to improve not only the team but also themselves," she said. passionate about what they do and they see our residents as good friends," she said. Belinda said that the team adheres to the Group’s pledge to put customers first and provides assistance to meet tenants' needs wherever possible. She recalled that during a typhoon, a tenant who was out of town contacted the team to ask them to move his belongings from the balcony indoors. "At first, we were worried about whether it was appropriate for us to enter the apartment without the tenant’s presence. But the tenant told us his door lock password with no hesitation and was very grateful for our help. We are truly trusted by our tenants," she said. Belinda was delighted to say that the end of a lease term is not necessarily a farewell between the team and the tenants. "Even after our tenants have left Hong Kong, we send them birthday and festive greetings," said Belinda. She revealed that quite a number of former tenants put the Group's properties at top of mind because of trust. When they come to work in Hong Kong again, or when their friends plan to travel to Hong Kong and ask them to recommend a place to stay, they always choose the Group's properties, which helps strengthen and broaden the team's customer network. Valuing continuous improvement and individual contributions Belinda is fearless in the face of the residential leasing markets’ fierce competition. She listens to customer feedback with an open mind and The young and dynamic TOWNPLACE team provides tenants with friendly, thoughtful service 「 TOWNPLACE 本舍」年輕兼充滿幹勁的團隊，為租客提供親切貼心的服務 21