SHKP Quarterly
The second phase of the SHKP Malls App has just been released. The Point by SHKP integrated loyalty programme consolidates existing individual membership programmes of 14 SHKP major malls to create the largest cross-mall loyalty programme in Hong Kong. Pictured are Group Executive Director Christopher Kwok (third right), Sun Hung Kai Real Estate Agency Limited Executive Director Maureen Fung (second right), Sun Hung Kai Real Estate Agency Limited General Manager – Leasing Fiona Chung (second left), Sun Hung Kai Real Estate Agency Limited General Manager – Leasing Judy Chow (first right), Sun Hung Kai Real Estate Agency Limited Deputy General Manager – Leasing Evelyn Suen (first left) and artiste Julian Cheung (third left) at the grand launch of The Point by SHKP integrated loyalty programme. 新地商場 App 剛剛推出第二階段計劃: The Point by SHKP 商 場綜合會員計劃,將新地 14 個主要商場的獨立會員制度整合 為一,成為本港目前最大型的商場綜合會員計劃。 SHKP Malls App debuts The Point by SHKP integrated loyalty programme 新地商場 App 推出 The Point by SHKP 商場綜合會員計劃 The Group is dedicated to enhancing its service offerings at shopping malls with professional, caring service. In addition to the annual SHKP Malls ‘Serving with Heart’ Customer Care Ambassador Election, the Group also nominates election winners for the Hong Kong Retail Management Association’s Service & Courtesy Awards where they can learn from other top retail professionals in town. At the 2018 Service & Courtesy Awards, two SHKP mall customer care ambassadors were awarded following a strict assessment process. In the Property Management Category – Junior Frontline Level, WTC's Emily Wong received a silver award and New Town Plaza I's Rosanne Yung took home the bronze. Rosanne Yung’s outstanding full marks in the mystery shopper assessments earned her an extra Excellent Service Star award. Additionally, WTC was popular in public voting and won the Top 10 Outstanding Service Retail Brands company award. Mall customer care ambassadors take home Service & Courtesy Awards 商場親客大使喜獲“傑出服務獎” WTC's Emily Wong (front, sixth left) and New Town Plaza I's Rosanne Yung (front, seventh left) are delighted to receive the Service & Courtesy Awards WTC 世貿中心的黃梓旻(前排左六)及新城市廣場一期的容梓菱(前排左七)喜獲“傑出服務獎” 集團致力提升商場服務質素,為顧客帶來專業細心的服 務。除了每年舉辦新地商場“以心服務”親客大使選舉 外,亦會推薦得獎者參加香港零售管理協會的“傑出服 務獎”比賽,讓他們與全港業界精英互相交流。 在“ 2018 傑出服務獎”中,共有兩名新地商場親客大使 在經過嚴格評審後,獲取業界殊榮。 WTC 世貿中心的黃 梓旻及新城市廣場一期的容梓菱分別在商場 / 物業管理組 別基層級別獲銀獎及銅獎。容梓菱更在神秘顧客評審環 節中,以滿分佳績同時獲頒“優質服務之星”獎項。此 外, WTC 世貿中心在公眾投票中表現突出,獲“十大傑 出服務零售品牌”獎項。 圖為集團執行董事郭基泓(右三)、新鴻基地產代理有限公司執行董事 馮秀炎(右二)、新鴻基地產代理有限公司租務部總經理鍾秀蓮(左 二)、新鴻基地產代理有限公司租務部總經理周淑雯(右一)、新鴻基 地產代理有限公司租務部副總經理孫雅茵(左一)以及藝人張智霖(左 三),一同為 The Point by SHKP 商場綜合會員計劃主持啟動儀式。 30 簡訊 Vol 91 • Q1 2019 • SHKP Quarterly
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