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Lake Genève property management team pursues executive hospitality training in Switzerland

2012-11-01

Sun Hung Kai Properties’ (SHKP) Lake Genève by Jinji Lake in Suzhou will be the only lakeside villa project in the area. It will have exceptional views, landscaping and world-class property management by subsidiary Kai Shing Management Services (Kai Shing). The dedicated property management executives and frontline staff recently traveled to Switzerland for a tailor-made training course at the renowned Les Roches International School of Hotel Management to further enhance service standards.

Sun Hung Kai Development (China) Regional Deputy Manager of Eastern China Solo Cheung said: “Lake Genève is a deluxe villa project with superior planning, design and material, offering residents a tranquil lifestyle. SHKP has extensive experience in providing top property management. The Lake Genève team participated in the Les Roches Executive Hospitality Training Programme in Switzerland, specifically to provide residents with a world-class concierge service.”

Les Roches International School of Hotel Management is an acclaimed academy established over 30 years ago. It is the only institute that confers the authoritative hotel management diploma. Its high-calibre graduates are well sought after – many of the alumni have key management positions in five-star hotels worldwide. The School also provides professional training for the management of distinguished hotels, like the Four Seasons. The course tailored for the Lake Genève team emphasized both theory and practice. Five-star concierge service and professional knowledge was shared by experienced tutors during group discussions. Key management executives also visited Fairmont Le Montreux Palace and Hotel Beau-Rivage in Geneva to learn about hotel management and top service from the general managers. 

Lake Genève residents will be given a dedicated phone number for attentive, round-the-clock butler service, with each butler serving no more than 22 units. Such a low ratio is rare in other residential projects. An unlimited sedan service to surrounding areas within 20 kilometers of the development will be available and residents need only to make reservations with their butler 24 hours in advance. Lake Genève will reach SHKP’s premium quality, offering residents a range of professional, attentive services.

The Lake Genève property management team received executive hospitality training in Switzerland
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The Lake Genève property management team received executive hospitality training in Switzerland

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