Sustainability Report 2023/24

• International Facility Management Association’s Asia Pacific Awards of Excellence: five properties managed by Kai Shing were awarded the Certificate of Excellence – Asia Pacific Best Facility Operation Award, while the ICC won the Asia Pacific Best Facility Management Technology Award • Hong Yip won the Outstanding Enterprise Award – Excellent Property Management at HK01’s ‘01 Gold Medal Awards’ , for a third consecutive year Kai Shing is expanding our new property management brand WeSpire Living. Advocating ‘Smart Living Well’, we curate high-tech lifestyles, such as implementing an all-round robot team to promote healthy and smart living. We strive to create an inclusive and diverse community, foster physical and mental well-being, and promote sustainability in the properties and surrounding communities. Our outstanding property management has earned several awards: Responsible Marketing Responsible marketing is essential for creating strong customer relationships and ensuring sustainable business growth. Not only do we implement internal controls, guidelines and policies on responsible marketing, we also implement a systematic and regular audit system for communication and marketing materials. External professionals and our internal expert committee review marketing and communication materials, such as sales brochures, regularly to ensure compliance with relevant regulations and industry guidelines, including the Residential Properties (First-hand Sales) Ordinance. We train employees to uphold responsible marketing and advertising practices through internal meetings and on-the-job training every two months, covering a wide range of topics, such as consumer rights, legal protections and applicable laws and regulations. These trainings aim to provide employees with best practices among peers and allow them to stay abreast of emerging market trends. Webinars were conducted to address topics, such as competition law, intellectual property rights, copyrights and trademark usage. During the reporting year, we recorded more than 200 training hours. Providing Flexible and Mixed-Use Properties to Our Customers Our flexible and mixed-use properties cater to the needs of customers and communities in Hong Kong and mainland China. Examples of our mixed-used properties include: Guangzhou South Station ICC • An integrated transit-oriented development in the heart of Guangzhou, with a gross floor area of approximately 9.3 million square feet, features office towers, a shopping mall, a hotel, residential units and public transport facilities • With completion scheduled in phases from 2025, the development will provide convenient access to high speed rail, intercity and metro lines, and connect seamlessly with Guangzhou South Railway Station, creating an integrated hub in the Greater Bay Area Signature Homes • Our residential leasing brand Signature Homes offers luxury apartments, houses, penthouses and serviced suites that meet the varying needs of residents. Flexible leasing solutions, modern furniture packages and attentive services contribute to the delivery of high-quality properties to residents with differing demands • SHKP Lifestyle is a community recently launched to support the government’s Top Talent Pass Scheme by providing comprehensive information to newly arrived talent in Hong Kong. It also serves as a platform for mutual assistance among newcomers, allowing them to share their experiences and receive support to integrate smoothly into Hong Kong and their work environment Guangzhou South Station ICC Signature Homes Sun Hung Kai Properties Limited | Sustainability Report 2023/24 < 59 > Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the Environment Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices