Sustainability Report 2023/24

Bringing Growth and Development to Our Employees We actively promote continuous learning in the workplace with structured training, a library, job rotation, secondments and self- directed learning. Our Internal Affairs Department develops talent training plans every year to further enhance employees’ professional knowledge, experience and performance based on the needs of colleagues and the business. To encourage engagement, we share the latest training information via our intranet and newsletters. We also sponsor our employees to attend seminars, short courses and degree programmes to support their continuous learning. Our SHKP Quality Academy provides training tailored to our employees’ personal and team-specific goals. The academy is a key element in our business strategy and pursuit of service excellence. It ensures staff are knowledgeable about industry trends and developments in four areas: business and people management, construction, property management and personal development. By achieving greater efficiency at work and innovating new approaches to enhance products and services quality, the academy enables us to maintain and improve our competitive position in the industry. Employees can learn at their own pace, anytime and anywhere, via our e-training platform. The library at our headquarters contains more than a thousand printed books and hundreds of e-books, making it a valuable resource for enhancing knowledge and diverse skills. During the reporting year, around 60% of our full-time employees at headquarters took advantage of the SHKP Quality Academy. We advanced the variety of training modules during the reporting year, such as ESG, climate change, project management, quality control and assurance, cybersecurity, crisis communication, enterprise risk management, sustainable supply chains, data literacy and technology, occupational health and safety, and compliance. * The figure has been restated to reflect the actual situation in that year. Financial year Employees’ Total Training Hours Hours 0 50,000 250,000 150,000 350,000 400,000 100,000 300,000 200,000 2021/22 2022/23 2023/24 >351,000 total hours of training >8,800 classes, seminars, webinars and online programmes Type of Training Percentage of Total Training Hours Product and Service Quality 35% Profession or Industry-specific 29% Others (e.g. Environmental management, Management and soft skills, Health and safety and employee wellness as well as Business ethics and anti-corruption) 36% 216,316 322,254* 351,095 Sun Hung Kai Properties Limited | Sustainability Report 2023/24 < 51 > Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the Environment Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices