Sustainability Report 2023/24

Annual appraisals assess individual employees’ performances and development needs. Key performance indicators (KPIs) include progress against objectives set by management, teamwork and compliance with our codes of conduct. In regular conversations with supervisors, employees receive feedback, work progress and identify developmental areas for enhancement. Fostering an open feedback culture where employees are encouraged to share their views and concerns is essential. A whistleblowing mechanism, employee suggestion boxes and opinion surveys are available for our employees. We conduct periodic employee opinion surveys that cover areas, including purpose, job satisfaction, training and development, and overall well-being. These ultimately enhance the job satisfaction and overall workplace experiences for our employees. At our subsidiaries, we have been coordinating regular employee engagements to understand their latest opinions. Our property management arms communicate with staff, and share company news via their internal apps KS CONNECT and WeCom. Hong Yip also host an annual town hall meeting to facilitate two-way communication. We engage with our hotel staff via regular meetings, staff communications committee meetings and opinion boxes. To streamline workflows, the SHKP Staff app and intranet are available for accessing company information, submitting orders and payments, booking meeting rooms, and handling leave, appraisals and claims. Centralizing these functions on one platform improves efficiency, communication and data security. Our dedication to developing our people has earned the recognition of respected recruitment platforms. During the reporting year, Hong Yip and Kai Shing won CTgoodjobs’ Best HR Awards and JobMarket’s Employer of Choice Award. Kai Shing and Hong Yip also won JobMarket’s Diversity, Equity and Inclusion Culture Award and Employment Brand Management Award, respectively. For details on our awards, please refer to Appendix I. Harassment and discrimination on age, gender, marital status, pregnancy, disability, family status, race, colour, nationality and religion are strictly prohibited. We offered training for all employees on preventing discrimination or harassment in the workplace. Annual training, including live webinars, focus on Hong Kong’s anti-discrimination ordinances, anti-discrimination at work and company culture. Internal and external stakeholders are encouraged to report suspected discrimination or harassment through our whistleblowing mechanism. Suggestion boxes are also available for the raising of concerns. Employees who are found guilty of unlawful discrimination or harassment will face disciplinary actions or even dismissal. Rewarding Staff’s Contribution and Commitment to SHKP Quality-Raising Suggestion Scheme Safety Award Scheme Best Handover Quality Award Long Service Award Work Safety Suggestion Scheme Curating a Diverse and Inclusive Workplace We actively encourage a diverse and inclusive workplace, empowering people from different backgrounds to work and thrive together. Guided by our Staff Handbook, Code of Conduct, and Human Rights and Equal Opportunities Policy, we uphold human rights and ensure equal opportunities and inclusivity in a discrimination-free environment. We comply fully with laws and regulations in Hong Kong that cover human rights issues, such as human trafficking, forced or child labour, discrimination, freedom of association and the right to collective bargaining. During the reporting year, no human rights risks were identified in our operations. We have not caused nor contributed to any human rights violation in either our operation or value chain. Accordingly, no remediating actions are expected. To support and cultivate a culture of diversity, equity, and inclusion in the workplace, Hong Yip and Kai Shing are signatories to the Racial Diversity & Inclusion Charter for Employers by the Hong Kong Equal Opportunities Commission. To prevent and mitigate human rights issues, we maintain high standards of fair and equal employment. Our property management subsidiaries are covered by mitigation measures as follows: Aspect Mitigation Measure Internal Policies and Guidelines • Code of Conduct updated to provide more comprehensive guidelines on upholding human rights commitment and mitigating associated risks Learning and Development • Mandatory training modules and e-learning cover topics, such as non- discrimination, anti-harassment and preventing bullying • Detailed self-learning courses cover diversity, equity and inclusion Reporting and Feedback • A whistleblowing mechanism enables employees to report potential human rights issues. All cases are strictly confidential and retaliation is forbidden Sun Hung Kai Properties Limited | Sustainability Report 2023/24 < 49 > Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the Environment Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices