Sustainability Report 2023/24

Our property management teams also maintain close communication with our stakeholders to ensure their safety during extreme weather events. We provide handbooks and guidelines, and provide regular training to our staff to ensure swift responses in cases of adverse weather. Kai Shing’s management team has long established a contingency plan in response to disasters, which sets out that in case of major natural disasters or such disasters that are assessed likely to happen, to prevent potential damages to properties and ensure the safety of customers’ lives and properties. Many years ago, Kai Shing has formed an Emergency Support Team to regularly assess the risks posed by different disasters. The team also assists in sourcing adequate preventive equipment and conducts drills for various emergency scenarios affecting properties, to enhance employees’ coordination and response capabilities. In addition, Kai Shing’s management team also strives to enhance the properties’ resilience to disasters based on the actual conditions in properties. For example, the team uses drones to inspect the exterior walls to check for risks of water leakage or wall peeling, and conducts repairs to ensure the structural safety of the building. The team also collaborates with the university to study the strength of glass, in the hope of further strengthening the resistance capabilities of the properties. Kai Shing conducts drills for various emergency scenarios every year. This year, under the theme of ‘Preventing Flood Accidents during Extreme Weather’, Kai Shing conducted a drill at Ocean PopWalk, a residential property under its management. The drill simulated how to prevent and respond early to super typhoons and heavy rainstorms hitting Hong Kong, with the aim of minimizing potential damages that could be caused to the property. In this drill, Kai Shing’s Emergency Support Team used equipment, such as movable flood barriers, flood gates and sandbags to practise how to set up flood prevention equipment quickly and effectively in multiple areas with potential flooding risks. The team also rehearsed a series of preventive and follow-up measures, such as moving elevators to higher floors, monitoring and reporting water levels regularly, and carefully inspecting the properties, and carrying out repairs and follow-up actions on any damages. The process of this drill was recorded and uploaded to Kai Shing’s online learning platform. Each property management team can refer to the drill process, and conduct early risk assessment according to their property’s actual situation to develop the most suitable disaster contingency strategies and measures. Hong Yip has established the Intelligent Typhoon Monitoring and Management Platform and adopted a three-step strategy: Prevention, Response and Advice. This is achieved by leveraging advanced technologies and utilizing intelligent techniques, such as automation, cloud computing and big data. An automatic interface with the Observatory (API) has been designed to collect data and typhoon warnings from the Observatory. This system integrates actual conditions of the properties and provides a 24/7 collaborative platform with intelligent features for updating information in real-time. This facilitates the team’s immediate response to three scenarios during the typhoon season: before the onset of the season, during the typhoon’s impact, and after the typhoon. The platform supports preventive measures, follow-ups, notifications, management, monitoring, analysis and safety assessments. Furthermore, Hong Yip conducts annual reviews of individual properties to identify relevant physical climate risks. Once identified, flood gates, door supports, and flood sensors are additionally installed to prevent damage from adverse weather. Floodgates installation at Ocean Pop Walk Staff can review the drill on Kai Shing’s e-learning training platform Hong Yip’s Intelligent Typhoon Monitoring and Management Platform Meanwhile, Sanfield also requires each site to develop an emergency guideline to ensure preparedness for adverse weather conditions, especially during periods of extreme heat. As such, Sanfield has implemented several measures to prevent heat-related illnesses, including ongoing health monitoring for workers at construction sites, conducting thermal stress assessments with contractors, and requiring them to sign a heatstroke prevention charter. When the CIC issues a Very Hot weather warning, Sanfield will provide hydration and electrolyte supplements in cooling facilities for workers. We train our workers to prevent heat stroke and have implemented preventive measures at several construction sites. In our daily operations, our property management and construction units implement ISO 14001 and ISO 50001 management systems to facilitate effective environmental and energy management. During the reporting year, around 84% of our managed properties in the reporting scope were certified with ISO 14001 or ISO 50001 standards. Kai Shing further implements an adaption plan for ICC, which is in accordance with ISO 22301 Business Continuity Management Systems. Our property management companies regularly communicate with governmental authorities to address climate change concerns, including the risks of flooding. These discussions contribute to the development and enhancement of infrastructure and policies, helping to mitigate associated risks. Should our property management teams observe persistent flooding in the neighbourhood caused by heavy rainfall, we will promptly report to the Drainage Services Department. We collaborate with the government to explore potential solutions, such as installing or improving storage tanks specifically designed to handle substantial rainstorms. Sun Hung Kai Properties Limited | Sustainability Report 2023/24 < 36 > Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the Environment Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices