Sustainability Report 2023/24

Sun Hung Kai Properties Limited | Sustainability Report 2023/24 < 99 > Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for the Environment Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendix II SHKP values the importance of stakeholder views and expectations on sustainability-related issues. Since 2013, we have engaged with internal and external stakeholders on an annual basis through stakeholder review panel discussions and/or surveys to understand their perceptions of our sustainability strategy and performance. This year, we have adopted a new materiality assessment and stakeholder engagement exercise through a double materiality lens to identify topics material to both ESG aspects and those of our enterprise value. The exercise consists of online surveys, individual interviews and stakeholder review panel discussions. Our stakeholder review panel consists of sustainability professionals and representatives from different backgrounds and interest groups, broadening the perspectives Appendix II — Stakeholder Engagement Process and Double Materiality Analysis Methodology Stakeholder Engagement Process Stakeholder Groups and viewpoints offered on sustainability-related issues during the discussion. Ongoing and proactive conversations with our stakeholders play a pivotal role in understanding their expectations and needs, which in turn helps us identify and prioritize current and emerging sustainability-related risks across our daily operations. We employ various communications channels, including ongoing direct dialogues, interviews and surveys, to understand whether our sustainability performance meets their needs and expectations. Our key communication channels, tailored to specific stakeholder groups, include the following: Customers and Tenants (including residents, commercial and industrial building tenants and hotel corporate clients) • Apps from property management • Concierge, retail stores, call centres, customer hotline, online and mobile phone applications • Customer satisfaction surveys • E-mail • Go Royal • SHKP Club • The Point by SHKP • Website and social media Media Partners and Social Media • Meetings • Press conferences • Website and social media Professional Bodies and Academia • Industry forums • Interviews Joint-venture Partners • Real estate industry trade associations and advisory groups Shareholders and Investors • Analyst briefings and annual general meetings • Annual and interim reports • Investor forums and conferences • Investor meetings and conference calls • Investor Relations page on SHKP’s website • Overseas roadshows NGO Partners • Community programmes run by the SHKP Reading Club • SHKP Hong Kong Cyclothon • SHKP Building Homes with Heart charity programmes by the SHKP Volunteer Team • Visits to charities on programmes supported by Group donations • Interviews Government and Regulators • Interviews • Meetings • Public consultation Employees • Employee engagement activities • Interviews • Intranet • Meetings • Performance reviews • Quality-Raising Suggestion Scheme • SHKP Quality Academy • Staff surveys • Training • Work Safety Suggestion Scheme Suppliers • Audits and assessments • Interviews • Meetings • Ongoing direct engagements • Online tendering system • Sanfield vendor portal e-platforms • Supplier assessment Stakeholder Groups