Sustainability Reports 2022/23

Stakeholder Engagement Process SHKP acknowledges the importance of stakeholder engagement and strives to maintain a transparent and positive relationship with all our stakeholders. We have a Stakeholder Engagement Policy in place to guide our stakeholder engagement efforts and promote effective communication with internal and external stakeholders. We have been engaging stakeholders annually via focus groups and/ or surveys since 2013 to gather their feedback on our sustainability strategy and performance. Starting in 2018/19, we adopted a three-year stakeholder engagement approach, whereby a group of stakeholders are invited for in-depth discussions each year, supplemented by a survey every three years. Our stakeholder review panel comprises of sustainability professionals and representatives from different stakeholder groups. Through ongoing and proactive dialogues, we gain valuable insight into our stakeholders’ perspectives and the sustainability topics that matter to them. Stakeholders’ feedback enables us to make better and more informed decisions when responding to future sustainability challenges. Stakeholder engagement has been a core part of our daily operations. We engage with our stakeholders to understand how well our sustainability performances meet their needs and expectations through various engagement channels, such as ongoing direct dialogue, meetings and formal surveys. The key methods of engagement with stakeholder groups include: Customers and Tenants (including residents, commercial and industrial building tenants and hotel corporate clients) • Apps from property management • Concierge, retail stores, call centres, customer hotline, online and mobile phone applications • Customer satisfaction surveys • E-mail • Go Royal • SHKP Club • The Point by SHKP • Website and social media Shareholders and Investors • Analyst briefings and annual general meetings • Annual and interim reports • Investor forums and conferences • Investor meetings and conference calls • Investor Relations page on SHKP’s website • Overseas roadshows Suppliers • Audits and assessments • Interviews • Meetings • Ongoing direct engagements • Online tendering system • Sanfield vendor portal e-platform • Supplier assessment Media Partners and Social Media • Meetings • Press conferences • Website and social media Employees • Employee engagement activities • Interviews • Intranet • Meetings • Performance review • Quality-Raising Suggestion Scheme • SHKP Quality Academy • Staff surveys • Training • Work Safety Suggestion Scheme Government and Regulators • Interviews • Meetings • Public consultation NGO Partners • Community programmes run by the SHKP Reading Club, SHKP Vertical Run for Charity, SHKP Hong Kong Cyclothon • SHKP Building Homes with Hearts charity programmes by the SHKP Volunteer Team • Visits to charities on programmes supported by Group donations • Interviews Appendix II – Stakeholder Engagement Process and Materiality Analysis Methodology Professional Bodies and Academia • Industry forums • Interviews STAKEHOLDER GROUPS Joint-Venture Partners • Real estate industry trade associations and advisory groups Sun Hung Kai Properties Limited Sustainability Report 2022/23 76 Appendix II Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Value Created for the Environment