Sustainability Reports 2022/23

bike services for in-room guests, smart in-room fitness equipment, healthy grab-and-go food, air purifiers with High-Efficiency Particulate Air (HEPA) filters, green terraces for outdoor walks, natural aromatherapy and UV-C disinfecting lights in air-handling units. We strive to make our properties accessible for all customers and residents: • Barrier-free facilities for customers with special needs include ramps for wheelchair users, accessible toilets and lift control panels with Braille • On the mainland, facilities such as voice announcement systems in lift lobbies and ramps for wheelchair users have been introduced • E-directories at APM and the Parc Central shopping mall in Guangzhou adjust to the eye level of a wheelchair user at the touch of a button • Our staff learn sign language and other techniques to guide the visually and hearing-impaired To further enhance customers’ well-being and promote healthy lifestyles, we beautify our shopping malls. APM’s outdoor area features a garden with a Slow Living theme. The outdoor area at Tsuen Wan Plaza was renovated and it features a play garden with facilities for children, helping the property to earn the InnoESG Award 2022. We also renovated New Town Plaza, adding around 80,000 square feet of entertainment zones for pet lovers and children. The pets’ park was upgraded with 10 new dog-training facilities. Landscape designs at 18 properties earned us the Best Landscape Award for Private Property Development 2022, presented by the Leisure and Cultural Services Department. We organize events and workshops to celebrate festivals, such as Chinese Lunar New Year, Easter, the Mid-Autumn Festival and Christmas. This enables residents to enjoy time with their families. Bike-parking facilities have been introduced at New Town Plaza, Ocean PopWalk, Tai Po Mega Mall, Park Central, V city, V Walk and YOHO Mall. Some of these properties also offer self-service The APM Garden with Slow Living theme Users can experience the self-service repair station in V city Renovation in New Town Plaza for pet lovers and children We emphasize wellness at our projects and work to implement WELL building standards at our managed properties to ensure the health and well-being of our customers. • Our residential project St Michel has obtained SHKP’s first WELL pre-certification in 2021 • NOVO LAND received the WELL Community Standard™, WELL Building Standard™ version 2 pre- certification and the Fitwel two-star rating last year, being the first large-scale residential development in Hong Kong certified with all three qualifications • This year, both of our upcoming key projects, The Millennity and the High Speed Rail West Kowloon Terminus Development, also received WELL pre-certifications • Our properties on the mainland also received WELL certifications, including the Shanghai ITC, which obtained Platinum pre-certification during the reporting year repair stations and cycling guides. This adds convenience for cycling enthusiasts and residents shopping by bike, and promotes healthy exercise. Sun Hung Kai Properties Limited Sustainability Report 2022/23 49 Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices Value Created for the Environment