Sustainability Reports 2022/23

Confirming our position at the forefront of integrating technology with services, Kai Shing became Hong Kong’s first property management company to collaborate with UnionPay for management fees payment. Meanwhile, Hong Yip also collaborated with Visa on its mobile app. In total, over 200,000 residents at more than 200 residential complexes managed by these two companies can pay their management fees via credit cards. Enhancing Efficiency for Building Management Innovative technology enhances our service quality and work efficiency. At ICC, we have integrated the ‘metaverse’ concept into equipment and tools used daily by frontline staff: • Augmented reality is used in security patrols, facilities management and training • A laser scanner and 3-D camera are used by the management team to scan the entire building, obtaining information about its virtual environment • Via smart glasses and intelligent installations, team members report information, such as patrol times, irregularities and inspection records This streamlined process saves labour costs and enhances operational efficiency. Integrating IoT and facilities enables us to respond to environmental changes in real time. That makes for more efficient use of resources and improves property management. We have invested in a state-of-the- art smart system at our landmark commercial project The Millennity. This uses IoT technology to gather data on air conditioning, electromechanical devices, air quality and environmental conditions. Engineers can easily monitor the location and operational status of each device via 3-D VR technology. A visual dashboard displays data in the form of images, allowing managers to understand information at a glance – and hence to promptly and accurately identify areas that need attention. Our subsidiary Superpower maintains and repairs more than 1,000 water supply systems at housing estates, shopping malls, and industrial and commercial buildings. Smart management boosts its efficiency; for example, engineers use tablets for inspections and maintenance of water pumps. This intelligent system facilitates data integration and analysis, and enables engineers to give the best advice to customers. Elevating Convenience to Tenants We manage our commercial buildings with the aid of smart technology. For office tenants in Hong Kong and on the mainland, Kai Shing’s Work e-asy app offers easy access to maintenance, additional air conditioning, cargo lift booking and visitor registration. The app now covers 98% of our office tenants in eastern China. To ensure the best user experience, we communicate closely with tenants and upgrade the platform regularly. Meanwhile, via the app, tenants and visitors can access property notices, SHKP shopping mall announcements, exclusive offers, restaurant reservations and real-time indoor air quality levels, monitored in collaboration with experts from The Hong Kong Polytechnic University (PolyU). Newly added robots – connected via the cloud – will take our property management to the next level, in areas such as concierge services, delivery, catering, security patrols and disinfection. Smart facilities are also deployed. A recycle reward programme, rolled out at Wetland Seasons Bay, enables residents to earn points that can be redeemed for estate services by reducing waste and using the smart recycling machine. The smart recycling machine enables residents to earn points that can be redeemed for estate services The mobile app Work e-asy provides tenants with professional and interactive services Visitors scan a QR code on the Work e-asy app to enter an office Smart glasses combine virtual information and facilities data with real world views Augmented reality enhances management quality Sun Hung Kai Properties Limited Sustainability Report 2022/23 47 Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices Value Created for the Environment