Sustainability Reports 2022/23

Classes, seminars, webinars and online programmes offered: >8,500 Enabling Our Employees to Thrive We promote and encourage continuous learning, via structured training, a training library, job rotations, secondments and self-learning. Our Internal Affairs Department’s annual talent development plans further refine employees’ professionalism, experience and performance. To encourage engagement, we regularly share and update training information via our intranet and newsletters. We also support continuous learning by sponsoring our employees to attend seminars, short courses and degree programmes. Our SHKP Quality Academy knowledge development platform provides personalized training and learning based on employees’ individual and team-specific goals. To keep our people up-to-date with industry trends and developments, the academy’s resources are focused on four areas: business and people management, construction, property management and personal development. Since 2016, our e-training platform has been giving employees the flexibility to learn at their own pace – anytime and anywhere. At our headquarters, the SHKP training library contains over a thousand printed books and hundreds of e-books, providing the means to expand knowledge and skills in multiple areas. During the reporting year, we offered more than 8,500 classes, seminars, webinars and online programmes, amounting to more than 322,500 training hours. Topics included ESG, climate change, project management, quality control and assurance, cybersecurity, crisis communication, data literacy and technology, well-being and compliance. To enhance ESG knowledge among employees, Hong Yip has established the Sustainability/ESG Training Centre under its People Development Academy and they have invited the Hong Kong Employment Development Service to host a talk on ESG in the property management and security industries. To enhance employees’ knowledge and advance their professional growth, Kai Shing facilitates academies and mentorship programmes. The KS Service Excellence Academy provides professional training to all levels, from frontline employees to directors. Its curriculum focuses on four dimensions: corporate culture, work competence, professional development and personal effectiveness. To build a sustainable talent pipeline, Kai Shing introduced KS NOVA Management Development in 2021. This two- year programme provides comprehensive training for around 30 high-potential managerial staff. Hong Yip’s People Development Academy was established in 2007 to cultivate talent for the industry. The Academy has, since 2010, been accredited by the Hong Kong Council for Accreditation of Academic and Vocational Qualification as an award-granting body authorized to organize Hong Kong Qualifications Framework (HKQF)-recognized training programmes from levels 1 to 4. To date, the Academy has issued more than 6,200 HKQF qualifications to its employees, and we are proud to say that the number of HKQF credits available through our in-house programmes accounts for around 90% of the total in the property management industry. Our Advanced Diploma in Integrated Property Services Management (HKQF Level 4) is approved by the Property Management Services Authority as a specific diploma in property management for the property management practitioner (PMP) (Tier 2) licence, which is the first and the only organizer among property management companies. In recognition of its commitments to people development, Hong Yip earned the Employees Retraining Board Manpower Developer Award Scheme’s Excellence Award for Employers for the 13th consecutive year. Hong Yip and Kai Shing also received Best HR Awards 2022 from CTgoodjobs, and several awards from Job Market, including the Employer of Choice, ESG HR Strategy Excellence, etc. For more details, please refer to Appendix I . Employees’ Total Training Hours Hours Year 200,000 100,000 250,000 300,000 150,000 50,000 0 2021/22 216,316 FY2021/22 322,524 2020/21 224,790 202 /23 The meteorologist Mr. Leung Wing Mo shared the topic of climate change and extreme weather with our colleagues All new recruits were invited to attend the employee orientation to learn SHKP corporate culture Sun Hung Kai Properties Limited Sustainability Report 2022/23 39 Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices Value Created for the Environment