Sustainability Reports 2022/23

Our hotels signed a MoU with The Hong Kong Polytechnic University’s College of Professional and Continuing Education (CPCE), for a two-year practical learning programme. More than 200 internship opportunities, at nine SHKP hotels, are available for CPCE students. Annual individual appraisals formally and effectively evaluate our people’s performance and developmental needs. These appraisals look at how staff have achieved objectives set by management and their performance as part of a team. In regular conversations and discussions with supervisors, employees receive feedback, agree goals and identify developmental areas for enhancement. Maintaining an open feedback culture, in which employees feel comfortable to express their opinions and concerns, is important. Our people can communicate with us via our whistleblowing mechanism, employee suggestion boxes and opinion surveys. To enhance job satisfaction and the overall workplace experience, periodic employee opinion surveys cover areas, such as purpose, job satisfaction, training and development, and well-being. The SHKP staff app and a new intranet, set up this year, facilitate better access to company information and the lodging of payments at our head office. To streamline and enhance workflows, our e-appraisal system has been extended to frontline staff of our property management arm. To promote ongoing communication between employees and management, Kai Shing arranged Live Town Hall Meeting with all employees every year and Hong Yip also arranged a meeting during the reporting year. This enabled our people to convey their needs and concerns directly to the management. Meanwhile, our internal KS CONNECT and WeCOM apps keep employees of Kai Shing and Hong Yip, respectively, up-to-date with company news. Acknowledging Our People’s Achievements with Annual Awards Internship opportunities – akin to graduate positions – are offered to final-year engineering students from higher diploma programmes, thanks to our partnership with the Vocational Training Council. We also support the government’s Greater Bay Area Youth Employment Scheme, which provides young talent with job opportunities in the area. During the reporting year, we selected six graduates from more than 70 applicants at leading local, mainland and overseas universities. To enhance the hiring process, Hong Yip has incorporated artificial intelligence (AI) tools in its talent selection, which is a pioneer in the property management industry. This enables better matching of candidates’ competencies with job requirements, reducing recruitment costs and optimizing staff efficiency. We show our appreciation for outstanding performance via appraisals, career advancements and annual awards. Presented by our Deputy Managing Directors, these awards motivate and help retain top talent. Best Handover Quality Award Quality - Raising Suggestion Scheme Long Service Award Safety Award Scheme Work Safety Suggestion Scheme Students interact with hotel staff to learn about the culture of SHKP hotels, job opportunities and industry developments Internships and mentorship programmes are available via Hong Yip’s collaboration with Hong Kong Metropolitan University Incorporating Diversity and Inclusivity in the Workplace We promote a diverse and inclusive workplace that encourages people from all backgrounds to thrive together. Our commitments to human rights, equal opportunities and inclusive excellence in a discrimination-free workplace are guided by our Staff Handbook, Code of Conduct, and Human Rights and Equal Opportunities Policy. Most of the human rights issues are covered by laws in Hong Kong, and we abide by all such laws and regulations. During the reporting year, we identified no potential human rights risks in our operations. We strictly prohibit harassment and discrimination on the grounds of age, gender, marital status, pregnancy, disability, family status, race, colour, nationality and religion. We educate employees about discrimination and harassment via regular training, including live webinars on anti-discrimination ordinances in Hong Kong, and company culture workshops. Our whistleblowing mechanism enables internal and external stakeholders to raise concerns about suspected discrimination or harassment. Employees may also raise their concerns through suggestion boxes. Employees found to have engaged in unlawful discrimination or harassment may be disciplined or, in severe cases, dismissed. During the reporting year, we received no substantiated whistleblowing reports. Sun Hung Kai Properties Limited Sustainability Report 2022/23 37 Our Reporting Approach Message from the Sustainability Steering Committee Our Business Our Approach to Sustainability Value Created for People Value Created for Customers Value Created for Supply Chain Value Created for Community Appendices Value Created for the Environment