Sustainability Report 2021/22

Value Created for Customers We protect the health, safety and well-being of guests at our hotels, shopping malls, properties and operations: • Around 12.5% of sites under our construction and property management subsidiaries hold ISO 45001 Occupational Health and Safety Management System certifications • Our major shopping malls, offices and residential projects are equipped with automated external defibrillators (AED) and frontline staff skilled in first aid • Fire system inspections, fire drills and safety talks are undertaken at our buildings annually • At our hotels, ISO 22000-certified food-safety management is implemented, including regular safety audits and training of staff in food-hygiene requirements. We check the quality of received food via health certificates and test reports. Monthly microbial laboratory tests are conducted for food and beverages, drinking water, ice and swimming-pool water Since the advent of COVID-19, we have invested HK$10 million in smart facilities and automation at our shopping malls, including cutting-edge robots, touch-free installations and 5G restrooms. Our property management subsidiaries served 338 housing estates with nearly 800,000 residents. We protected residents by partnering with the Hong Kong Volunteers Against Coronavirus to deliver anti-pandemic supplies, purchasing daily necessities for isolated households and arranging vaccination services at clubhouses. Kai Shing won a Management Award for Business Resilience & Community Contribution (Innovation for Excellence) and a Grand Award at the Anti-epidemic Contribution Awards from Hong Kong Quality Assurance Agency. Hong Yip received Gold seals in the same contest. At hotels, we sterilize hotel rooms on check-out with UV-C and ozone machines, and spray antimicrobial protection in dining, public and entertainment areas. These efforts were recognized by the Anti-epidemic Hygiene Measures Certification Scheme for the ALVA Hotel by Royal and Royal View Hotel. Air quality is increasingly a public concern. Most of our properties have held ‘Excellent’ or ‘Good’ certifications from the Indoor Air Quality Information Centre since 2006. Nonetheless, Kai Shing partnered with the Hong Kong Polytechnic University to launch a real-time indoor air quality (IAQ) monitoring programme that we believe to be the largest of its kind. In the first phase, IoT-powered monitors were installed in 20 office lobbies to track IAQ in real time. Continual analysis of the data enabled timely adjustments of the filtration system, ensuring high-quality indoor air at all times. IAQ indicators are also available on Kai Shing’s Work e-asy mobile app to assist tenants and their staff. We will consider extending the monitoring to cover more locations and a wider variety of buildings. To enhance our hotel guests’ awareness of health, safety and well-being, we provide green, vegetarian and sugar-free menus in restaurants, bike services for in-room guests, smart in-room fitness equipment, healthy grab-and-go food, air purifiers with High-Efficiency Particulate Air (HEPA) filters, green terraces for outdoor walks, natural aromatherapy, and UV-C disinfecting lights in air-handling units. To further ensure our customers’ health and well-being, we also work on implementing WELL building standards at our managed properties. This year, our NOVO Land became the first residential project in Hong Kong with the WELL Building Standard™ version 2 pre-certification and Fitwel two-star rating, they are the world’s leading certification systems committed to building health for all, featuring key concepts of the built environment that impact human health and well-being, such as air quality, water quality, nourishment, safety and community, which are implemented and monitored. Dedication to Customers’ Health, Safety and Well-being 33 Sun Hung Kai Properties Limited • Sustainability Report 2021/22