Sustainability Report 2021/22

Value Created for People Unleashing Our People’s Potential Learning opportunities enable our employees to develop their talents. These include structured training, a training library, job rotations, secondments and self-learning. Individuals’ professionalism, experience and performance are refined via our Internal Affairs Department’s annual talent-development plans. Available training are detailed in our intranet and training newsletter to encourage our employees to develop their professional knowledge and skills. We are also open to sponsor seminars, short courses, and bachelor’s and master’s degrees for our employees. The SHKP Quality Academy customizes training and learning for all employees based on personal and team-specific aims. To keep our people up-to-date with industry trends, the academy’s resources are focused on four main areas: • Business and people management • Construction • Property management • Personal development Our e-training platform has delivered digital and virtual learning since 2016, allowing our people to undertake training anytime, anywhere. The SHKP training library at our headquarters houses over a thousand printed books and hundreds of e-books, providing our employees with the opportunity to grow their skills online and offline. During the reporting year, we delivered around 7,600 classes, seminars, webinars and online programmes, totalling more than 216,000 training hours, which covered subjects in ESG, project management, quality control and assurance, cybersecurity, crisis communication, SMART goal-setting, time management and even the latest technology such as artificial intelligence, metaverse and NFT. To ensure online security, we offer IT tips for working from home. Our property management subsidiaries have established academies and provided mentorship programmes for our employees to further their knowledge and develop their careers. Kai Shing launched the KS Service Excellence Academy aiming to provide professional training from front-line staff to director-level. Training classes cover four dimensions: corporate culture, work competence, professional development and personal effectiveness. The KS NOVA Management Development Program, launched in October 2021, offers a two-year comprehensive and professional training programme for around 30 selected potential managerial staff in order to build a sustainable talent pipeline to meet the needs of the future business development. Hong Yip has meanwhile been collaborating with the Hong Kong Council for Accreditation of Academic and Vocational Qualification (HKCAAVQ) to run Hong Kong Qualifications Framework (HKQF)-recognized programmes under its People Development Academy since 2007. The academy facilitates our staff to earn recognized credentials by providing them qualifications equivalent to levels 1 to 4 of the HKQF, including a new advanced diploma in Integrated Property Services Management (QF level 4) approved by HKCAAVQ. More than 5,600 employees have earned certificates since the Academy’s inception. The number of QF credits offered by our in-house programmes accounts for over 90% of the total offered by all companies in the property management industry. Additionally, Hong Yip has partnered with higher-education institutions so that our employees can earn required credits without retaking the attended courses. In recognition of the outstanding people-development achievements, Kai Shing and Hong Yip were awarded the Grand Award of Employer of the Year in Best SHKP invited a professional trainer to show the participants the road to becoming a ‘video production master’ HR Awards 2021 by CTgoodjobs and also received numerous awards in Employer of Choice Award 2021 from JobMarket. Hong Yip also received the Employees Retraining Board Manpower Developer Award Scheme Excellence Award for Employers for the 13th successive year. 26 Sun Hung Kai Properties Limited • Sustainability Report 2021/22