Sustainability Report 2020/21

Appendix V – GRI Standards Content Index – Core Sun Hung Kai Properties Limited • Sustainability Report 2020/21 413-1 Operations with local community engagement, impact assessments, and development programmes Principle 1 Value Created for Community (40-46) All our community investments and engagements are managed at Group level. GRI 416: Customer Health and Safety (2016) Management Approach Value Created for Customers (26-33) 416-2 Incidents of non-compliance concerning the health and safety impacts of products and services N/A There were no non- compliance incidents in the reporting period. GRI 418: Customer Privacy (2016) Management Approach Value Created for Customers (26-33) 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data N/A There were no substantiated complaints regarding breaches of customer privacy or loss of customer data during the reporting period. GRI 419: Socioeconomic Compliance (2016) Management Approach Our Approach to Sustainability (5-9) 419-1 Non-compliance with laws and regulations in the social and economic area Our Approach to Sustainability (5-9) We see compliance as a minimum requirement and require all employees and suppliers to comply with all applicable laws and regulations. There was no non-compliance with laws and regulations in the social and economic areas in Hong Kong (if any) during the reporting period. Product and Service Labelling G4-CRE8 Type and number of sustainability certification, rating and labelling schemes for new construction, management, occupation and redevelopment Value Created for the Environment (10-20); Value Created for Customers (26-33) 403-5 Worker training on occupational health and safety Value Created for People (21-25); Value Created for Supply Chain (34-39); Appendix III - Performance Tables (50-52) 403-6 Promotion of worker health Value Created for People (21-25); Value Created for Supply Chain (34-39) 403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business relationships Value Created for People (21-25); Value Created for Supply Chain (34-39) 403-8 Workers covered by an occupational health and safety management system Value Created for People (21-25); Value Created for Supply Chain (34-39) GRI 404: Training and Education (2016) Management Approach Principle 6 Value Created for People (21-25) 404-1 Average hours of training per year per employee Appendix III - Performance Tables (50-52) GRI 405: Diversity and Equal Opportunity (2016) Management Approach Principle 6 Value Created for People (21-25) 405-1 Diversity of governance bodies and employees Appendix III - Performance Tables (50-52) See Directors’ Biographical Information chapter on pp.147-157 of our Annual Report 2020/21 for details of the diversity information of our Board of Directors. GRI 406: Non-discrimination (2016) Management Approach Principle 6 Value Created for People (21-25) 406-1 Incidents of discrimination and corrective actions taken Value Created for People (21-25) There were no non- compliance incidents in the reporting period. GRI 413: Local Communities (2016) Management Approach Principle 1,8 Value Created for Community (40-46) 59