Sustainability Report 2020/21

Stakeholder Groups Methods of Engagement Customers and Tenants (including residents, commercial and industrial building tenants and hotel corporate clients) • Customer satisfaction surveys • SHKP Club • SHKP Malls App and The Point by SHKP • Club Royal • Concierge, retail stores, call centres, customer hotline, online and mobile phone applications • Website and social media Employees • Interviews • Meetings • Intranet • SHKP Quality Academy • Quality Raising Suggestion Scheme • Work Safety Suggestion Scheme • Employee engagement activities • Ongoing engagement Government and Regulators • Interviews • Meetings • Public consultation Professional Bodies and Academia • Interviews • Industry forums Shareholders and Investors • Investor meetings and conference calls • Overseas roadshows • Investor forums and conferences • Analyst briefings and annual general meetings • Annual and interim reports • Investor Relations page on SHKP’s website Stakeholder Engagement Process Since 2013, SHKP has started to engage stakeholders to understand their expectations and obtain feedback on our sustainability strategy and performance. To enable a more effective and systematic engagement, we introduced a three-year stakeholder engagement approach in 2018/19 to engage a more focused group of stakeholders through in-depth discussions on an annual basis, and supplemented by a more extensive engagement every three years via survey. The purpose is to gather feedback and industry trends from sustainability professionals and representatives from stakeholder groups that form our stakeholder review panel, while ensuring the feedback of every stakeholder group is considered and acknowledged. These engagements allow us to review the priorities of sustainability topics and provide guidance for us to make informed decisions and actions to respond to future sustainability challenges. Furthermore, we engage stakeholders regularly through the following communication channels. NGO Partners • Interviews • Community programmes run by the SHKP Reading Club, SHKP Vertical Run for Charity and the SHKP Volunteer Team Suppliers • Interviews • Audits and assessments • Ongoing direct engagements Media Partners and Social Media • Press conferences • Meetings • Website and social media Joint-Venture Partners • Real estate industry trade associations and advisory groups Materiality Analysis Methodology Guided by the AA1000 Stakeholder Engagement Standard and with reference to the principles of inclusivity, materiality, responsiveness and impact of the latest AA1000 Accounting Principles, we adopt a three-step approach. The approach allows us to identify, prioritize and validate the materiality of the ESG topics relevant to SHKP for management and disclosure. Step 1: Identifying ESG Topics With reference to previous materiality analysis, we further refine the list of ESG topics taking into account stakeholders’ feedback and updated sustainability trends in the industry. ESG topics are categorized into six key themes: • Economic and general • Environment • Workplace practices • Product responsibility • Human rights • Society Step 2: Ranking ESG Topics We engaged an extensive group of stakeholders via online surveys on a regular basis, from which they ranked the relative importance of ESG topics to the Group on a scale of 1 to 6 (with ‘1’ being not important at all and ‘6’ being very important). Moreover, stakeholders were asked to review preceding years’ material topics identification on whether the topics should remain unchanged and if additional topics should be considered. Step 3: Validating the Results Qualitative feedback from stakeholder review panels were collected along with benchmarking exercises to validate the ranked results. Lastly, the final materiality analysis results were reviewed and endorsed by the Sustainability Steering Committee. Appendix II - Stakeholder Engagement Process and Materiality Analysis Methodology 49 Appendix II - Stakeholder Engagement Process and Materiality Analysis Methodology Sun Hung Kai Properties Limited • Sustainability Report 2020/21