Sustainability Report 2020/21

We have taken further steps to cater for customers’ preference for outdoor activities. During the year, we renovated outdoor spaces at our shopping malls and introduced complementary outdoor facilities. Examples include New Town Plaza’s rooftop grass sports park, which incorporates a balance bike park and a recreational venue for pets, YOHO Mall’s new urban farm, and bike-parking facilities. Our residential project St Michel has obtained SHKP’s first WELL precertification. It uses HEPA filters and Nano Confined Catalytic Oxidizer Case Study – Leveraging Technologies to Get Through the Pandemic and Enhance Customer Experience To protect customers during the pandemic, we looked to new technology. We applied antimicrobial coatings and UV sterilizers that work 24-7 to decompose bacteria, viruses, odour and VOC in common areas. Ion air purifiers have been installed in lifts, and automatic disinfection machines are available in public restroom, entrances and corridors, with disinfectant sprayed every 15 minutes. Customers can also use our UV disinfection cabinet and full-body disinfection machines to sanitize their clothes and belongings. Additionally, to minimize social contact, we introduced robots with functions such as area sterilization, food and document delivery, and – at our shopping malls – automatic door sensors and touchless lift buttons. Kai Shing’s use of IT solutions to safeguard properties against disease earned it the Anti-epidemic Technology Product Award at the Hong Kong Retail Technology Industry Association’s Retail Innovation Awards 2020. In addition, our shopping malls Harbour North, Tsuen Wan Plaza, Park Central, Mikiki, K-Point and the Tsuen Kam Centre have earned Anti-epidemic Hygiene Measures Certification from the Hong Kong Tourism Board and Hong Kong Quality Assurance Agency. Adopting 5G Technology to Enhance Customer Experiences During the reporting year, SmarTone’s 5G LAB was unveiled at the Sky100 Hong Kong Observation Deck of ICC. Featuring some of Hong Kong’s newest • Adopting 5G technology to enhance customer experiences air treatment systems to keep the Particulate Matter 2.5 (PM 2.5 ) and Volatile Organic Compound (VOC) at healthy levels. The project also strengthens connections between the community and nature with communal landscaped areas, vertical greening and a children’s play area. Measures to enhance guests’ wellness in our hotels include in-room exercise bikes, meditation rooms, natural aromatherapy, and smart lighting. 5G applications, and emerging international applications, the 5G LAB informs the public about 5G’s latest development, and how the 5G infrastructure will support Hong Kong’s evolution as a smart city and innovation and technology hub. The 5G LAB echoes our value of Building Homes with Heart and represents another step in our journey to leverage technology for smart living. Value Created for Customers Sun Hung Kai Properties Limited • Sustainability Report 2020/21 30