Sustainability Report 2020/21

55 % 20 O C Value Created for Cu s t ome r s By putting customers first, the Group is determined to deliver prime properties and attentive services that exceed expectations. We anticipate our customers’ needs, protect their rights, safeguard their health and safety, and we seek innovative technologies and ideas for continuous improvement. Material topics addressed in this section : • Affordable housing in Hong Kong • Customer health and safety • Customer privacy • Customer satisfaction and responsibility • Innovation